Customer Service Representative

2 months ago


Siliguri, India Fly2Infinity Full time
OverviewThe CustomerService Representative plays a crucial role in the organization asthey are the first point of contact for customers representing thecompany and providing exceptional customer service. They handleinquiries resolve issues and ensure customer satisfactioncontributing to the overall success of thebusiness.KeyResponsibilities
  • Responding tocustomer inquiries via phone email orinperson
  • Resolving customer issues andcomplaints with patience and empathy
  • Providinginformation about products andservices
  • Processing orders forms andapplications accurately
  • Managing and updatingcustomer accounts
  • Keeping records of customerinteractions transactions comments andcomplaints
  • Identifying and escalating priorityissues
  • Following up on customerconcerns
  • Collaborating with other departmentsto ensure excellent customer service
  • Strivingto meet or exceed customer satisfaction and retentiongoals
RequiredQualifications
  • High school diploma orequivalent
  • Proven customer support experienceor experience as a client servicerepresentative
  • Strong phone contact handlingskills and active listening
  • Familiarity withCRM systems and practices
  • Excellentcommunication and presentation skills
  • Abilityto multitask prioritize and manage timeeffectively
  • Customer orientation and ability toadapt/respond to different types ofcharacters
  • Problemsolvingskills
  • Ability to work in a fastpacedenvironment
  • Patience when handling toughcases
  • Basic knowledge of Microsoft Office anddata entry
  • Flexibility to work inshifts
  • Empathy and the ability to understandcustomers emotions
  • Good organizational andmultitasking abilities
  • Experience in usingcustomer service software andtools

communication,customerinteraction,customer service,crm



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