Customer Service Ambassador

4 weeks ago


Siliguri, West Bengal, India Fly2Infinity Full time
Customer Service Representative Role

Fly2Infinity is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer issues and complaints with patience and empathy
  • Provide information about products and services
  • Process orders, forms, and applications accurately
  • Manage and update customer accounts
  • Keep records of customer interactions, transactions, comments, and complaints
  • Identify and escalate priority issues
  • Follow up on customer concerns
  • Collaborate with other departments to ensure excellent customer service
  • Strive to meet or exceed customer satisfaction and retention goals
Required Qualifications
  • High school diploma or equivalent
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Problem-solving skills
  • Ability to work in a fast-paced environment
  • Patience when handling tough cases
  • Basic knowledge of Microsoft Office and data entry
  • Flexibility to work in shifts
  • Empathy and the ability to understand customers' emotions
  • Good organizational and multitasking abilities
  • Experience in using customer service software and tools

communication, customer interaction, customer service, CRM



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