Customer Engagement Specialist

6 hours ago


Siliguri, West Bengal, India Fly2Infinity Full time
Job Summary

Fly2Infinity is seeking a highly skilled Customer Engagement Specialist to join our team. As a Tele-Caller, you will play a crucial role in engaging with potential and existing customers over the phone to promote products or services, answer queries, and maintain customer satisfaction.

Key Responsibilities
  • Make outbound calls to potential customers and effectively communicate product/service features and benefits
  • Receive inbound calls from customers and address their inquiries or concerns
  • Prepare and maintain call records and customer databases
  • Meet individual and team targets for call volume, sales, and customer satisfaction
  • Follow up with customers to ensure satisfaction and identify potential upsell opportunities
  • Adhere to scripts and call guidelines to maintain consistency and compliance
  • Collaborate with sales and marketing teams to optimize call scripts and strategies
  • Escalate unresolved customer issues to the appropriate department
  • Provide accurate and timely information to customers
  • Stay updated on product knowledge and industry developments
Requirements
  • High school diploma or equivalent; additional certification in customer service or telemarketing is a plus
  • Proven experience as a telecaller or similar customer service role
  • Demonstrated ability to meet and exceed sales targets
  • Excellent communication and interpersonal skills
  • Ability to effectively use CRM systems and telecommunication software
  • Strong organizational and time management abilities
  • Ability to handle rejection and remain persistent
  • Familiarity with sales tactics and telemarketing regulations
  • Problem-solving skills to address customer concerns and objections
  • Good listening skills and attention to detail

communication, persuasion, customer service, organization, customer, telemarketing, skills



  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job SummaryFly2Infinity is seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our sales and customer service team, you will play a crucial role in engaging with potential and existing customers over the phone to promote our products and services, answer queries, and maintain customer satisfaction.Key...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job SummaryFly2Infinity is seeking a skilled Customer Engagement Specialist to join our team. As a Tele-Caller, you will play a crucial role in engaging with potential and existing customers over the phone to promote products or services, answer queries, and maintain customer satisfaction.Key ResponsibilitiesOutbound Calls: Make outbound calls to potential...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job SummaryWe are seeking a highly skilled and motivated Tele-Caller to join our team at Fly2Infinity. As a Tele-Caller, you will play a crucial role in engaging with potential and existing customers over the phone to promote our products or services, answer queries, and maintain customer satisfaction.Key ResponsibilitiesMake outbound calls to potential...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job Title: Sales Growth SpecialistJob Summary:At Fly2Infinity, we are seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales and revenue growth by selling products and services directly to customers in the field. This role is essential in expanding our...


  • Siliguri, West Bengal, India INSPIRIA KNOWLEDGE CAMPUS Full time

    Job Title: Growth MarketingAt Inspiria Knowledge Campus, we are seeking a highly skilled Growth Marketing professional to join our team. As a Growth Marketing specialist, you will be responsible for developing and executing strategies to drive business growth and revenue.Key Responsibilities:Develop and implement growth marketing strategies to drive business...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job SummaryFly2Infinity is seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales and revenue growth by selling products and services directly to customers in the field.Key ResponsibilitiesConducting face-to-face sales presentations to potential...


  • Siliguri, West Bengal, India Starbucks Full time

    About the RoleWe are seeking a talented Apprentice to join our team at Starbucks India. As an Apprentice, you will have the opportunity to develop your skills and knowledge in customer service, sales, and store operations.Key ResponsibilitiesProvide legendary customer service to all customersCreate the Starbucks Experience for our customers by providing...


  • Siliguri, West Bengal, India INSPIRIA KNOWLEDGE CAMPUS Full time

    Growth Marketing Role at Inspiria Knowledge CampusWe are seeking a skilled Growth Marketing Specialist to join our team at Inspiria Knowledge Campus. As a key member of our Academic Sales and Marketing team, you will be responsible for establishing growth strategies to support our revenue goals.Key Responsibilities:Develop and execute user acquisition...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Key ResponsibilitiesDevelop and execute sales strategies to drive revenue growth and expand customer base.Conduct face-to-face sales presentations to potential customers and build strong relationships.Meet or exceed sales targets and key performance indicators (KPIs) while maintaining accurate records and documentation.Negotiate contracts and close deals...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Key ResponsibilitiesThe Field Sales Executive plays a vital role in driving sales and revenue growth by selling products and services directly to customers in the field. This role is essential in expanding our customer base and increasing brand awareness.Key SkillsConducting face-to-face sales presentations to potential customersBuilding and maintaining a...

  • Executive Assistant

    1 week ago


    Siliguri, West Bengal, India INSPIRIA KNOWLEDGE CAMPUS Full time

    Executive Assistant Role at Inspiria Knowledge CampusWe are seeking a highly skilled and experienced Executive Assistant to support our Co-Founder/Managing Trustee in driving the vision and mission of Inspiria Knowledge Campus. The successful candidate will be responsible for coordinating and executing various projects and initiatives, ensuring efficient...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Boy to join our team at Fly2Infinity. The successful candidate will be responsible for maintaining the cleanliness of the office premises, assisting in setting up meeting rooms and office facilities, and ensuring pantry and office supplies are adequately stocked.Key...


  • Siliguri, West Bengal, India EMI Sathi Full time

    Key ResponsibilitiesWe are seeking a seasoned Territory Sales Manager to lead our sales team in a designated territory, driving sales growth and ensuring customer satisfaction.Customer Engagement: Foster strong relationships with customers, addressing their needs and resolving issues promptly.Sales Strategy: Develop and implement effective sales strategies...

  • HR Business Partner

    1 week ago


    Siliguri, West Bengal, India Fly2Infinity Full time

    Job Summary:Fly2Infinity is seeking a highly skilled HR professional to join our team as an HR Retail Specialist. This role will be responsible for overseeing various HR functions specific to the retail sector, including recruitment, employee relations, performance management, training and development, compliance, and more.Key Responsibilities:Recruitment...

  • Store Director

    1 week ago


    Siliguri, West Bengal, India Fly2Infinity Full time

    Job Summary:Fly2Infinity is seeking a highly skilled and experienced Store Manager to lead our retail team. As a key member of our organization, you will be responsible for driving sales, maximizing profitability, and delivering exceptional customer experiences.Key Responsibilities:Sales and Revenue Growth: Develop and execute strategies to drive sales and...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Faculty for Fashion DesignAs a Faculty for Fashion Design at Fly2Infinity, you will play a pivotal role in shaping the next generation of fashion designers. Your expertise and guidance will help students cultivate their creativity, technical skills, and industry knowledge, preparing them for successful careers in the dynamic world of fashion design.Key...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Role Overview:Fly2Infinity is seeking a highly skilled and experienced Faculty For Fashion Designer to join our team. As a key member of our academic staff, you will play a pivotal role in shaping the next generation of fashion designers.Key Responsibilities:Develop and deliver engaging curriculum in fashion design, including design principles, textile...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Role Summary:Fly2Infinity is seeking a highly skilled and experienced Fashion Design Faculty member to join our team. As a key member of our academic staff, you will play a pivotal role in shaping the next generation of fashion designers.Key Responsibilities:Curriculum Development: Design and deliver engaging curriculum in fashion design, including design...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Fashion Design Faculty Opportunity at Fly2InfinityWe are seeking a highly qualified and experienced Fashion Design Faculty to join our team at Fly2Infinity. As a key member of our academic staff, you will play a pivotal role in shaping the next generation of fashion designers.Key Responsibilities:Curriculum Development: Design and deliver engaging curriculum...


  • Siliguri, West Bengal, India Fly2Infinity Full time

    Role Overview:As a Faculty Member for Fashion Design at Fly2Infinity, you will play a pivotal role in shaping the next generation of fashion designers. Your expertise and guidance will help students cultivate their creativity, technical skills, and industry knowledge, preparing them for successful careers in the dynamic world of fashion design.Key...