Customer Service Specialist
6 days ago
About the Role:
The Customer Service Specialist at Fly2Infinity plays a pivotal role in ensuring exceptional customer experiences. They serve as the first point of contact, providing timely and effective support to customers via various channels. This role demands strong communication and problem-solving skills, with a focus on resolving issues efficiently and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide accurate and timely information about products and services.
- Process orders, forms, and applications with precision and attention to detail.
- Manage and update customer accounts, ensuring seamless interactions.
- Collaborate with internal teams to deliver exceptional customer service and support.
Qualifications:
- High school diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Strong phone communication and active listening skills.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask and prioritize tasks effectively.
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