Customer Success Manager

1 month ago


Jaipur, India Webspiders Interweb Private Limited Full time


  • Onboardnew clients and ensure a smooth transition to using our productsand services.
  • Act as a trustedadvisor proactively identifying client needs and recommendingsolutions.
  • Manage clientrelationships fostering open communication and buildingtrust
  • Track and monitor keyperformance indicators (KPIs) to measure clientsuccess
  • Identify upsell andcrosssell opportunities driving additionalrevenue.
  • Collaborate with internalteams (Sales Support Product) to ensure a seamless customerexperience.
  • Develop and delivertraining materials to help clients get the most out of ourofferings.
  • Analyze customer feedbackand identify areas forimprovement


Requirements


  • Bachelorsdegree in Information Technology or a related field (or equivalentexperience)
  • Minimum 23 years ofexperience in a customer success or account managementrole
  • Proven track record of buildingand maintaining strong clientrelationships
  • Excellentcommunication presentation and interpersonalskills
  • Strong analytical andproblemsolving skills
  • Experiencewith CRM software a plus
  • Deepunderstanding of the IT industry (aplus)


Bachelor's degree in , Information Technology, or a related field(or equivalent experience) Minimum 2-3 years of experience in acustomer success or account management role Proven track record ofbuilding and maintaining strong client relationships Excellentcommunication, presentation, and interpersonal skills Stronganalytical and problem-solving skills Experience with CRM softwarea plus Deep understanding of the IT industry (a plus)

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