Customer Success Executive
2 weeks ago
This is a remote position.
About The Company
Qubit Capital is an AI-driven matchmaking platform that connects startups with investors worldwide. Our platform uses data analysis to match the right investors with startups seeking funding. We aim to simplify the fundraising process for startups and investors by providing a seamless and efficient platform. We support clients right from the documentation stage till the deal closure. Our current focus market is the USA, Europe, UK, India and the surrounding regions.
Your Role:
We are looking for a proactive and dedicated Customer Success Executive to join our dynamic team at Qubit Capital. The ideal candidate will be responsible for ensuring our clients' success and satisfaction, managing client relationships, and facilitating effective startup-investor interactions. This role is pivotal in supporting our goal to increase the average number of startup-investor calls and facilitate substantial fundraising efforts.
Responsibilities:
- Client Onboarding: Efficiently onboard new clients, setting clear expectations and ensuring they understand the processes and benefits of working with Qubit Capital.
- Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the primary point of contact and manage clients' needs and expectations.
- Issue Resolution: Address and resolve client issues effectively and on time. Ensure client satisfaction through continuous support and proactive communication.
- Feedback Collection: Regularly collect client feedback to improve services and collaboration. Utilize this feedback to enhance overall customer satisfaction.
- Performance Monitoring: Track and analyse clients' progress and engagement to ensure they are receiving the full benefits of our services. Identify areas for improvement and recommend solutions
- Collaboration with Teams: Work closely with the Fundraising, Sales, and Marketing teams to relay client insights that can help refine strategies and improve service offerings.
Requirements
Education: Bachelor’s degree in Business Administration, Communication, or related field
Experience: 2+ years in a customer success, account management, or similar role, preferably in a startup or venture capital environment
Skills:
Strong interpersonal and communication skills.
Excellent organizational and time management abilities.
Problem-solving skills and the ability to handle multiple priorities.
Proficient in CRM software and Microsoft Office Suite.
A deep understanding of customer service practices and client relationship management.
Attributes:
Highly empathetic and customer-focused.
Proactive in identifying and resolving issues.
Team player with the ability to work independently.
Benefits
Remote work
Work life balance
Innovate and strategize in an environment that values the cutting-edge application of AI in digital marketing.
Be an integral part of a dynamic team committed to making a significant impact in the fintech industry
-
Customer Success Executive
4 weeks ago
Jaipur, India Taggbox Full timeGiven our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a executive to own driving success for our customers. This role includes responsibilities for Customer Success...
-
Customer Success Executive
1 month ago
Jaipur, India Taggbox Full timeGiven our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a executive to own driving success for our customers. This role includes responsibilities for Customer Success...
-
Customer Support Executive
3 weeks ago
Jaipur, India Success Jobs Full timeLOB Customer Support Executive/ male and females both can apply Skillset Excellent comms in English (English C1) Qualification Under Graduate and Graduate from any field Experience Fresher and experienced Salary Slab upto 28k CTC Shift 24/7 Rotational/ Night Shift, 5.5 Days Working, Roles and Responsibility Handling Customer Queries
-
Customer Support Executive
4 weeks ago
Jaipur, India Success Jobs Full timeLOB Customer Support Executive/ male and females both can applySkillset Excellent comms in English (English C1)Qualification Under Graduate and Graduate from any fieldExperience Fresher and experiencedSalary Slab upto 28k CTCShift 24/7 Rotational/ Night Shift, 5.5 Days Working,Roles and ResponsibilityHandling Customer Queries
-
Customer Success Executive
2 weeks ago
jaipur, India Qubit Capital Full timeThis is a remote position. About The CompanyQubit Capital is an AI-driven matchmaking platform that connects startups with investors worldwide. Our platform uses data analysis to match the right investors with startups seeking funding. We aim to simplify the fundraising process for startups and investors by providing a seamless and efficient platform. We...
-
Customer Success Manager
5 days ago
Jaipur, India Nlineaxis IT Solutions Pvt Ltd Full timeJob Title - Customer Success Manager ( CSM)Location - Jaipur (Onsite)Experience - 4 yrs plusShift - US shifts (6:30 PM to 4:30 AM).Position Overview:Given our business model, where our customers pay us over time, Customer Success is absolutelyvital to our long-term profitability. We will not be successful unless our customers are receivingmassive value from...
-
Customer Success Manager
5 days ago
Jaipur, India Nlineaxis IT Solutions Pvt Ltd Full timeJob Title - Customer Success Manager ( CSM)Location - Jaipur (Onsite)Experience - 4 yrs plusShift - US shifts (6:30 PM to 4:30 AM).Position Overview:Given our business model, where our customers pay us over time, Customer Success is absolutelyvital to our long-term profitability. We will not be successful unless our customers are receivingmassive value from...
-
Taggbox.com - Customer Success Manager
1 week ago
Jaipur, India TagBox Full timePosition Overview:.- Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability.- We will not be successful unless our customers are receiving massive value from our service.- As such, we need a senior executive to own driving success for our customers.- This role includes...
-
Executive - Customer Success Full-Time
1 month ago
jaipur, India HyreFox Consultants Full timeCompany VisionWe are making finance simple for millions in India.Groww is on a mission to democratize access to financial services for millions of Indiansresponsibly. We are a customer-first company. We believe in crafting the best and mostdelightful user experience for our customers. And we leverage first principle thinking andtechnology to solve problems...
-
Customer Success Manager
1 month ago
Jaipur, India Webspiders Interweb Private Limited Full timeOnboard new clients and ensure a smooth transition to using our products and services.Act as a trusted advisor, proactively identifying client needs and recommending solutions.Manage client relationships, fostering open communication and building trustTrack and monitor key performance indicators (KPIs) to measure client successIdentify upsell and cross-sell...
-
Customer Success Manager
1 month ago
Jaipur, India Webspiders Interweb Private Limited Full timeOnboardnew clients and ensure a smooth transition to using our productsand services.Act as a trustedadvisor proactively identifying client needs and recommendingsolutions.Manage clientrelationships fostering open communication and buildingtrustTrack and monitor keyperformance indicators (KPIs) to measure clientsuccessIdentify upsell andcrosssell...
-
Executive Customer Care
7 days ago
Jaipur, India Dr. B. Lal Clinical Laboratory Full timeFull-Time Jaipur **Executive Customer Care**: Customer Care Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customer’s trust. You should also be familiar with...
-
Customer Success Executive
1 month ago
Jaipur, Rajasthan, India Webspiders Interweb Pvt Ltd Full time**Responsibilities**: - Onboard new clients and ensure a smooth transition to using our products and services - Act as a trusted advisor, proactively identifying client needs and recommending solutions - Manage client relationships, fostering open communication and building trust - Track and monitor key performance indicators (KPIs) to measure client...
-
Customer Success Associate
1 month ago
Jaipur, India dazzelelct Full timeFollow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased products. **Salary**: ₹16,000.00 - ₹19,000.00 per month **Benefits**: - Health...
-
Sales
20 hours ago
Jaipur, India Success Jobs Full timeJob Description Sales ExecutiveJob location : Jaipur. Salary Range : For Freshers Up to 25,000 k Monthly Ie 3,00,000 Annual CTC ) + Incentives - & For Experienced candidates salary is negotiable as per previous salary. A person who has to spread awareness about Just Dial as being its Ambassador. He has to meet every kind of business /...
-
Customer Relation Executive
1 month ago
Jaipur, India Aniar placement services Full timeJob Description: Executive Assistant / CRM (Female) at Murphy Lightings Murphy Lightings, a leading company in the lighting industry, is seeking a skilled and proactive Executive Assistant / CRM professional to join our team. As an Executive Assistant / CRM at Murphy Lightings, you will play a crucial role in providing administrative support to our...
-
Returns Customer Executive
1 week ago
Jaipur, India SAADAA Sustainable Designs And Technologies Pvt. Ltd Full timeABOUT सादा / SAADAA - We are a Direct-to-consumer (D2C) brand, Our vision is to advocate the सादा / SAADAA way of living and make basics better. RAHO SAADAA, #PEHNO SAADAA Top 1% Shopify stores in India, we have been bootstrapped and profitable with industry-leading benchmarks, we have grown from a 100 sq. ft. garage to now a 100+ people...
-
Customer Care Executive
4 weeks ago
Ashok Nagar, Jaipur, Rajasthan, India Aniar Placement Services Full timeAs a customer care executive, your role is vital in maintaining positive relationships between a company and its customers. You're often the first point of contact for customers seeking assistance or information regarding products or services. Your responsibilities typically include addressing customer inquiries, resolving complaints, providing product or...
-
Customer Care Executive
1 month ago
Jaipur, India Vibrant Training & Placement Full timeJob Opportunity in Jaipur Are you a skilled communicator with a passion for customer service? We're hiring Customer Care Executives for our Jaipur location! Position: Customer Care Executive Location: Jaipur **Salary**: ₹27,000 - ₹30,000 Shift: Rotational Fluent English & Excellent Communication Skills Work from Office Minimum 1-year experience...
-
Customer Care Executive
1 month ago
Jaipur, India VCOSMOS Full timeWE ARE HIRING. WFO for JAIPUR Location. PROFILE: - Customer Success Associated (Voice Process) WORK LOCATION: - WORK FROM OFFICE SALARY CTC: - 9k to 10.7k QUALIFICATION - Graduate and undergraduate both can apply. - Male and female both can apply. - Freshers can also apply ROLES AND RESPONSIBILITIES Immediate joiner **Salary**: ₹9,000.00 -...