Executive - Customer Success Full-Time
2 months ago
Company VisionWe are making finance simple for millions in India.Groww is on a mission to democratize access to financial services for millions of Indiansresponsibly. We are a customer-first company. We believe in crafting the best and mostdelightful user experience for our customers. And we leverage first principle thinking andtechnology to solve problems at scale. If this excites you, join us.
About Groww
Groww is India’s fastest growing investment platform. Our long-term vision to become thetrusted money partner of ~100M Indians with core products in investment & banking. Gro founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed bymarquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
Our Values
We take pride in our values and hold ourselves to a high standard on:• Radical customer centricity• Simplicity in our products and personalities• Transparency on everything• Long term thinking• Ownership driven culture
Role: Executive - Customer Success
Skills and Expertise:
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providinga seamless experience for our customers. Regardless of the touchpoints, our Customer SuccessTeam ensures the customer finds what s/he needs in a fast and easy way. To make this happen,we are looking for dynamic and energetic professionals with good communication skills whodemonstrate a customer-first attitude. This role is critical as it is the first point of call for thecustomers.
Expectations from successful candidates are:1. Eagerness to learn about the company's products and their capabilities.2. Ability to manage high volume of inbound customer queries.3. Technical aptitude and the ability to understand and explain complex concepts in simpleterms.4. Ability to empathize with the customer and high customer centricity.5. Knowledge of other regional languages is helpful if the company works within thecountry.
Responsibilities:
● Provide technical support and ad-hoc training to customers who use the company’sproduct, replying to inbound queries.● Ensure customers remain satisfied with the product by educating them about functionalcapabilities and possible upgrades.● Aid with the development and improvement of the product by gathering feedback toidentify recurring issues and addressing these with the product manager.● Maintain excellent service standards, going above and beyond to ensure customersatisfaction and retention
Other Details
Keywords : Customer Support
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