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Customer Support Full-Time
1 month ago
Your Impact as a Customer Service Representative
Customer Service through calls, Chats & emailsEnsure timely and accurate service delivery at defined productivity levelsBuild client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer EffortMaintain Internal & Client level delivery quality on calls, chats & email conversationsAdhere to Customer Service Attendance & Accountability policiesExecute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvements
Education
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experienceUndergraduate (Except pursuing any regular course/technical course, pursuing course withspecialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)You bring knowledge & expertise Required ExperienceExperience 0- 2 yrsExcellent communication skillsShould be flexible to work in rotational shiftsProficient in computer usage and Basic knowledge on MS OfficeDefined career roadmap which offers growth opportunitiesPerformance based incentive program**Investment in talent development and skills enhancementWork life balance with 5 day work weekCollaborative environment with best in class professionalsFocus on colleague engagement and Depends on Process/Client alignmentLOCATION – GURGAON & NOIDAOther Details
Keywords
: Customer SupportIndustry
: BPO/ITESEmployement Type
: PERMANENT
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