Customer Support Full-Time

3 weeks ago


jaipur, India HyreFox Consultants Full time
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology,consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative We are looking for smart professionals with a great attitude to make every single client interaction delightful. Your Impact as a Customer Service Representative Customer Service through calls, Chats & emailsEnsure timely and accurate service delivery at defined productivity levelsBuild client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer EffortMaintain Internal & Client level delivery quality on calls, chats & email conversationsAdhere to Customer Service Attendance & Accountability policiesExecute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvements Education Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experienceUndergraduate (Except pursuing any regular course/technical course, pursuing course withspecialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
You bring knowledge & expertise Required Experience
Experience 0- 2 yrsExcellent communication skillsShould be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge on MS OfficeDefined career roadmap which offers growth opportunitiesPerformance based incentive program**Investment in talent development and skills enhancementWork life balance with 5 day work weekCollaborative environment with best in class professionalsFocus on colleague engagement and Depends on Process/Client alignment
LOCATION – GURGAON & NOIDA

Other Details

Keywords : Customer Support Industry : BPO/ITES Employement Type : PERMANENT

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