Customer Onboarding Specialist

Found in: Whatjobs IN C2 - 2 weeks ago

jaipur, India Docyt Full time

As a Customer Onboarding Specialist, you will be responsible for ensuring seamless integration and successful onboarding of new customers onto our platform or service. You will serve as the primary point of contact for new customers, guiding them through the initial setup process, addressing their concerns, and providing support to ensure a smooth transition. Your role is pivotal in establishing positive relationships with customers, driving satisfaction, and setting the stage for long-term success.

Key Responsibilities:

Customer Engagement and Support:

  • Act as the main point of contact for new customers, providing personalized support and guidance throughout the onboarding process.
  • Communicate effectively with customers via email, phone calls, video conferences, and other channels to address inquiries, provide assistance, and offer solutions to potential challenges.

Onboarding Process Management:

  • Develop and maintain a structured onboarding process to efficiently guide customers through the necessary steps for successful integration.
  • Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a cohesive onboarding experience aligned with customer needs and company objectives.

Training and Education:

  • Conduct training sessions and demonstrations to educate customers on the features, functionalities, and best practices of our platform or service.
  • Provide ongoing support and resources to empower customers to maximize the value of our offering and achieve their goals.

Issue Resolution and Escalation:

  • Identify and troubleshoot potential issues or roadblocks during the onboarding process, offering timely resolutions or escalating complex issues to appropriate internal teams.
  • Maintain detailed records of customer interactions, issues, and resolutions to track progress and inform continuous improvement efforts

Requirements

  • Bachelor's degree in Business Administration, Finance & Accounting, Marketing, Communication(preferred).
  • Proven experience in customer service, account management or customer success roles.
  • Good knowledge in accounting and finance is must.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Problem-solving skills and a proactive approach to addressing customer needs and challenges.

Additional Requirements:

  • Flexibility to work non-traditional hours as needed to accommodate customer needs and time zones.

Benefits

  • Full time opportunity with a competitive compensation package.
  • Great growth potential at a fast-growing startup, we want you to grow with us
  • Company provided laptop and necessary hardware to ensure you are set up for success.
  • Inclusive and motivating work culture that values team collaboration.

  • Customer Onboarding Specialist

    Found in: Talent IN C2 - 3 weeks ago

    Jaipur, India Docyt Full time

    As a Customer Onboarding Specialist, you will be responsible for ensuring seamless integration and successful onboarding of new customers onto our platform or service. You will serve as the primary point of contact for new customers, guiding them through the initial setup process, addressing their concerns, and providing support to ensure a smooth...

  • Customer Service Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Jaipur, India Partner HorsePower Full time

    We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist will...

  • Human Resources Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    jaipur, India Hem Securities Ltd. Full time

    The Human Resources (HR) Specialist plays a pivotal role in managing various aspects of the human resources functions within the company. This position requires a comprehensive understanding of HR policies, procedures, and practices to effectively support the organization and its employees.Role & ResponsibilitiesRecruitment and Onboarding : Coordinate the...

  • Technical Video Creator and Customer Engagement Specialist Full-Time

    Found in: Whatjobs IN C2 - 1 week ago

    jaipur, India HyreFox Consultants Full time

    Job Title: Technical Video Creator/Presenter and Customer Engagement Specialist for Cloud Learning Job Summary: We are seeking an experienced Technical Content Creator and Customer Engagement Specialist for our Cloud Learning team. The ideal candidate will have a minimum of 5 years of experience creating technical content, engaging customers, and...

  • Social Media Marketing Specialist

    Found in: Appcast Linkedin IN C2 - 14 hours ago

    Jaipur, India Brand Balance Full time

    Company DescriptionBrand Balance is a dynamic branding agency located in Jaipur. We are a think tank that fosters innovation and creates result-driven strategies for businesses. Our mission is to break barriers and help businesses thrive through effective branding.Role DescriptionThis is a full-time on-site role in JAIPUR for a Social Media Marketing...

  • Social Media Marketing Specialist

    Found in: Talent IN 2A C2 - 12 hours ago

    Jaipur, India Brand Balance Full time

    Company DescriptionBrand Balance is a dynamic branding agency located in Jaipur. We are a think tank that fosters innovation and creates result-driven strategies for businesses. Our mission is to break barriers and help businesses thrive through effective branding.Role DescriptionThis is a full-time on-site role in JAIPUR for a Social Media Marketing...

  • Digital Marketing Specialist

    Found in: beBee jobs IN - 6 days ago

    Jaipur, Rajasthan, India Skytick Full time

    Job Requirements Job Title: Digital Marketing SpecialistCompany Name: SKYTICKLocation: Jaipur, RajasthanSalary: From ₹12,000 a monthEmployment Type: Full-timeJob Description:Are you passionate about digital marketing and eager to make a mark in the fashion industry? Look no further SKYTICK, the ultimate destination for women's fashion coordinates, is...

  • Sales And Marketing Specialist

    Found in: Talent IN 2A C2 - 1 week ago

    Jaipur, India Shree Ganesh Infratech Full time

    Company Description Shree Ganesh Infratech is your trusted source for premium aluminum scaffolding and ladders in Jaipur. We specialize in manufacturing and supplying top-quality products that prioritize safety, durability, and performance. With our skilled team and state-of-the-art facility, we produce a wide range of ladders suitable for residential,...

  • Sales And Marketing Specialist

    Found in: Appcast Linkedin IN C2 - 1 week ago

    Jaipur, India Shree Ganesh Infratech Full time

    Company Description Shree Ganesh Infratech is your trusted source for premium aluminum scaffolding and ladders in Jaipur. We specialize in manufacturing and supplying top-quality products that prioritize safety, durability, and performance. With our skilled team and state-of-the-art facility, we produce a wide range of ladders suitable for residential,...

  • Application Support Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    Jaipur, India MS FINCAP PRIVATE LIMITED Full time

    Company OverviewMS Fincap is a Non-Banking Financial Company registered with the Reserve Bank of India (RBI). We provide Loan facilities such as Business Loans, Mortgage, Construction, and Education Loans. Our mission is to provide comprehensive financial services to customers and partner with them to foster unbounded economic growth. With over 51-200...

  • Sr. Operations Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    Jaipur, India Rightpoint Full time

    DescriptionRightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed...

  • Digital Marketing Specialist

    Found in: Whatjobs IN C2 - 1 week ago

    jaipur, India Shubhashish Homes (Great Place to Work Certified) Full time

    Company DescriptionShubhashish Homes is a trusted real estate startup based in Jaipur. With a vision to provide mid-income housing, we are dedicated to offering high-end residences that meet the demands of every individual. Our river-themed project, Shubhashish Geeta, has set a new benchmark for a resort lifestyle. We are planning to become a great place to...

  • Customer Service Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Jaipur, India Orena Services Full time

    Fluent English Mandatory.Responsibilities: International Calling II English Communication Handle inbound and as well as customer concerns and queries Contacting existing customers as well as prospective customers Asking questions to the customer and understanding their need Resolving queries and issues related to the products and services No sales target no...

  • Digital Marketing Specialist

    Found in: beBee S IN - 6 days ago

    Jaipur, India Skytick Full time

    Job Requirements Job Title: Digital Marketing SpecialistCompany Name: SKYTICKLocation: Jaipur, RajasthanSalary: From ₹12,000 a monthEmployment Type: Full-timeJob Description:Are you passionate about digital marketing and eager to make a mark in the fashion industry? Look no further! SKYTICK, the ultimate destination for women's fashion coordinates, is...

  • Application Support Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago

    jaipur, India MS FINCAP PRIVATE LIMITED Full time

    Company Overview MS Fincap is a Non-Banking Financial Company registered with the Reserve Bank of India (RBI). We provide Loan facilities such as Business Loans, Mortgage, Construction, and Education Loans. Our mission is to provide comprehensive financial services to customers and partner with them to foster unbounded economic growth. With over 51-200...

  • Application Support Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Jaipur, India MS FINCAP PRIVATE LIMITED Full time

    Company OverviewMS Fincap is a Non-Banking Financial Company registered with the Reserve Bank of India (RBI). We provide Loan facilities such as Business Loans, Mortgage, Construction, and Education Loans. Our mission is to provide comprehensive financial services to customers and partner with them to foster unbounded economic growth. With over 51-200...

  • Sr. Operations Specialist

    Found in: Whatjobs IN C2 - 2 weeks ago

    jaipur, India Rightpoint Full time

    Description Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients...

  • Sr. Operations Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Jaipur, India Rightpoint Full time

    Description Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed...

  • Customer Success Manager

    Found in: Talent IN C2 - 1 week ago

    Jaipur, India Webspiders Interweb Private Limited Full time

    Onboard new clients and ensure a smooth transition to using our products and services.Act as a trusted advisor, proactively identifying client needs and recommending solutions.Manage client relationships, fostering open communication and building trustTrack and monitor key performance indicators (KPIs) to measure client successIdentify upsell and cross-sell...

  • Sales Specialist

    Found in: Expertia - 2 days ago

    Jaipur, India Nexus Jobs Full time

    Company OverviewNEXUS JOBS specializes in empowering talent staffing services and pan-India hiring. With a range of corporate manpower services and industrial employment solutions, we offer end-to-end manpower solutions to meet specific client requirements.Job OverviewSales Specialist role at Nexus Jobs in Jaipur for freshers with less than 1 year of...