Sr. Operations Specialist

3 weeks ago

Jaipur, India Rightpoint Full time
Description

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave: Customer Experience Strategy Consulting Practices, Q4 2020. Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint

What You’ll Do and the Impact You’ll Make:

The Operations support specialist will be responsible for the day-to-day operations management for Talent Solutions Group business unit at Rightpoint for a global team. The member will:

Managing and coordinating Onboarding activities for our team for global customersSetting up New Project Requests (NPRs) and acting as Project Coordinator to set up and report on the project statusStaffing & Resource Tracking onto Rightpoint toolsManaging staffing onto various projectsReview & approve timesheetsInvoicing process coordination with financeBudget tracking of various projects and providing insightsMaintaining team data and administrationTeam skill matrix of ever-growing global team and coordinationPowerPoint updates for customer governance calls etc.Prepare engagement quality reviews and using appropriate quality assurance proceduresHighlight risks and Rightpoint’s exposureIdentify "follow-on" sales opportunities as they relate to a specific client engagementCoordination of trainings and BU related administrative tasksTechnical Understanding

Possesses general understanding of PMO support activities like resourcing, staffing, budgeting etc.Good hands-on MS Based tools like Excel, Word and PowerPoint and creative tools for representationsAble to understand and deliver on the requirements from senior management on day-to-day basisRequired Education

Bachelor’s Degree in Business / Computer Science (preferred) or related fieldMinimum Requirements

Excellent verbal and written communication skills between both the customer and all levels within the organization are requiredKnowledge of finance and a proven track record of exceeding customer expectations and anticipating their needs are also required2-3 or more years of project coordinator experienceExcellent consulting skills and the ability to work effectively with senior managementMust be motivated with a focus on deliveringBenefits and Perks at Rightpoint

30 Paid leavesPublic HolidaysCasual and open office environmentFlexible Work ScheduleMedical insuranceLife insuranceAccidental insuranceGratuityRegular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.Continuous Training, Certifications, and Learning Opportunities

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