Business Development Manager

7 months ago

Mumbai, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Provide the initial response to membership enquiries.
• Inform House Committee of new membership applications.
• Collate and update confidential membership information and records.
• Administer the regular membership survey
• Implement an effective direct Sales Call pattern, meeting with a minimum12 key accounts
per week.
• Aggressively prospect & solicit via telemarketing and cold calling, minimum 10 new
accounts per week.
• Produce creative and attractive proposals for potential clients, responding to all inquiries
regarding accommodation and meetings in a timely manner.
• Evaluate and confirm business to meet individual goals and revenue targets.
• Maintain an effective strategic account management plan.
• Conduct creative and meaningful property tours with potential clients that bring to life our
premier accommodation and meeting facilities.
• Face-to-face contact with minimum 3 customers in-house per week to promote good will
and foster additional business, repeat bookings or referrals to other Four Seasons Hotels.
• Maintain an excellent working relationship with the Four Seasons Hotel World Wide Sales
Office network and other Four Seasons Hotels.
• Coordinate with other Department Heads to ensure quality of guest and group’s
satisfaction.
• Follow-up on progress of all confirmed business.
• Assist in planning, developing and executing projects for assigned market areas to increase
sales activity, volume and profit.
• Ensure a complete working knowledge of the local competition.
• Report on a monthly basis against plan/goal.
• Keep the Director of Marketing promptly and fully informed of all problems or unusual
matters of significance, coming to their attention so prompt corrective action can be taken.
• Participate in sales meetings and related industry organizations to represent the hotel.
• Perform other tasks or projects as assigned by hotel management and staff.

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