Business & Process Improvement Lead
2 weeks ago
Who you are
* Develops, delivers and advises on processes and activities for the delivery of business change/transformation programmes, driving efficiencies and reducing waste across the business;
* Drives the delivery of activities for process redesign/automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;
* Embeds tools and techniques for continuous improvement across the wider community as and when required;
* Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally;
* Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;
* Uses best practice knowledge to support promoting culture change and influence internal partners by training, coaching and sharing best practices in structured problem solving,�process improvement, process management and operational routines;
* Advocates the Business/Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;
* May coach more junior members of the team.
What you’ll do
Six Sigma / Lean / Continuous Improvement techniques ITILv3 or ITIL4 Quality and IT Service Management Leadership qualities - Strong interpersonal skills with an ability to coach, mentor, motivate and supervise cross functional team Work in collaboration with Quality frameworks/teams and corporate teams in line with group CI frameworks Target oriented and people manager Work with leadership team to drive critical business improvement projects Program management Product OwnerSecondary Skill :
ISO 25010 standard Provide CI Related trainings to Quality Teams Ability to manage project to successful completion in a highly visible customer facing role Medium level financial understanding and capability to track financial performance indicators Cross Cultural Work Environment Advance Excel, MS Power Point, MS Visio, BI tool viz. Minitab, Presentation, Python, Power BI Well-versed with ITIL best practices for delivery of IT services Clear and crisp communication. Should be able to communicate assertively at all levels.-
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