Process Improvement Specialist
18 hours ago
We are seeking a seasoned Process Improvement Specialist to join our team at NTT DATA Services.
About the RoleThis is a pivotal position that demands a strong understanding of quality and performance principles, coupled with exceptional analytical skills. The ideal candidate will be well-versed in CMMI 2.0- Level 5 & ISO standards, enabling them to drive process improvements and ensure seamless execution.
Key Responsibilities- Conduct thorough gap analyses to identify areas for improvement, define targeted objectives, and implement effective solutions.
- Develop and maintain dashboards and reports to provide actionable insights, tracking key metrics and progress towards organizational goals.
- Publish regular project, program, and organization-level metrics reviews, facilitating data-driven decision-making across all stakeholders.
- Lead cross-functional task forces to drive process enhancements, leveraging expertise in size estimation, effort estimation, defect prediction, and causal analysis.
The successful candidate will possess:
- Proficiency in data analysis tools like Minitab and Crystal Ball.
- Expertise in statistical techniques, including control charts, regression analysis, ANOVA, hypothesis testing, and Fishbone analysis.
- Familiarity with auditing processes, including internal audits, work product audits, configuration audits, and review of project-specific artifacts.
- Strong communication and facilitation skills, ensuring effective collaboration with diverse teams and stakeholders.
In this role, you can expect:
- A competitive salary ranging from $120,000 to $160,000 per annum, based on location and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
- Ongoing training and development opportunities to enhance your skills and advance your career.
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