
Relationship Manager
21 hours ago
Key Responsibilities
- Develop and maintain strong, long-term relationships with existing and potential customers.
- Act as the primary contact for customer inquiries, provide detailed product information, and resolve issues and complaints promptly and effectively.
- Drive vehicle sales by identifying customer needs and offering tailored solutions, increasing sales of the dealership's vehicles.
- Implement strategies to ensure customer satisfaction and loyalty, analyzing customer data and feedback to improve retention.
- Work closely with sales, service, and marketing teams to ensure a seamless customer experience and align efforts to achieve dealership goals.
- Generate new leads through various methods, including customer home or corporate visits and follow-up on potential business opportunities.
- Provide regular reports on client feedback, customer satisfaction levels, and business performance to management.
- Keep clients informed about new products, services, and special offers available at the dealership.
Qualifications & Skills
- Previous experience in sales, customer service, or client-facing roles is often preferred.
- Excellent verbal and written communication skills are essential for effective interaction with clients and internal teams.
- Ability to build rapport, demonstrate empathy, and manage conflicts effectively.
- Strong analytical and problem-solving abilities to address customer concerns and identify solutions.
- A strong sense of customer service and a dedication to providing an excellent customer experience.
- Familiarity with Customer Relationship Management (CRM) software is a valuable asset.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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