Relationship Manager

2 days ago

Agra, Uttar Pradesh, India Prem motors Pvt. Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Key Responsibilities

  • Develop and maintain strong, long-term relationships with existing and potential customers.
  • Act as the primary contact for customer inquiries, provide detailed product information, and resolve issues and complaints promptly and effectively.
  • Drive vehicle sales by identifying customer needs and offering tailored solutions, increasing sales of the dealership's vehicles.
  • Implement strategies to ensure customer satisfaction and loyalty, analyzing customer data and feedback to improve retention.
  • Work closely with sales, service, and marketing teams to ensure a seamless customer experience and align efforts to achieve dealership goals.
  • Generate new leads through various methods, including customer home or corporate visits and follow-up on potential business opportunities.
  • Provide regular reports on client feedback, customer satisfaction levels, and business performance to management.
  • Keep clients informed about new products, services, and special offers available at the dealership.

Qualifications & Skills

  • Previous experience in sales, customer service, or client-facing roles is often preferred.
  • Excellent verbal and written communication skills are essential for effective interaction with clients and internal teams.
  • Ability to build rapport, demonstrate empathy, and manage conflicts effectively.
  • Strong analytical and problem-solving abilities to address customer concerns and identify solutions.
  • A strong sense of customer service and a dedication to providing an excellent customer experience.
  • Familiarity with Customer Relationship Management (CRM) software is a valuable asset.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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