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Reservation Executive

2 weeks ago

Noida, Uttar Pradesh, India Havelock Island Beach Resort Pvt Ltd Full time ₹ 2,40,000 per year

Key Responsibilities:

B2B (Travel Agents & Partners):

  • Make regular outbound calls to travel agents across India to build and maintain long-term relationships.
  • Promote resort offerings, new packages, and seasonal promotions to generate more bookings.
  • Handle agent inquiries regarding room availability, tariffs, and special requirements.
  • Provide quick and accurate confirmations to agents to strengthen trust and credibility.
  • Follow up with agents on tentative bookings, cancellations, and payment updates.
  • Maintain updated databases of travel agents and generate reports on agent-wise business performance.

B2C (Direct Guest Reservations):

  • Attend inbound calls, emails, and online inquiries from individual guests.
  • Provide clear and detailed information about rooms, meal plans, packages, facilities, and promotions.
  • Suggest upselling opportunities (upgraded rooms, meal plans, activities) to maximize revenue.
  • Ensure guests receive prompt responses and support throughout the booking process.
  • Handle booking modifications, cancellations, and special requests with professionalism.
  • Assist guests in pre-arrival arrangements to ensure a smooth check-in experience.

General Reservation Duties:

  • Manage 50–100 calls per day (inbound and outbound) with accuracy and professionalism.
  • Update reservations into the system with all details including guest preferences, billing, and agent references.
  • Coordinate with Front Office, Accounts, and Operations teams to ensure bookings are accurately executed.
  • Prepare daily and weekly MIS reports for reservations, cancellations, and agent/guest interactions.
  • Achieve daily/weekly/monthly conversion targets set by management.
  • Ensure high levels of customer satisfaction by resolving queries quickly and effectively.
  • Stay updated with competitor pricing, packages, and market trends to remain competitive.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Work Location: In person

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