
Reservation Manager
11 hours ago
Looking to onboard a skilled Reservation Manager with 4-6 years of experience in the hospitality industry, specifically at Holiday Inn New Delhi. The ideal candidate will have a strong background in managing reservations and ensuring exceptional customer service.
Roles and Responsibility
- Manage and oversee the reservation process for seamless execution.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with other departments to ensure efficient operations and high-quality service delivery.
- Analyze and resolve complex issues related to bookings and reservations.
- Train and guide team members on best practices and procedures.
- Monitor and report on key performance indicators to improve processes.
Job Requirements
- Proven experience in reservation management or a related field.
- Strong knowledge of hospitality industry trends and technologies.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in using reservation systems and software applications.
- Strong problem-solving and analytical skills.
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