Service Delivery

2 days ago


Ghaziabad, Uttar Pradesh, India Blue Star Limited Full time

Job Description

Key Skill-set/ Competencies Job Description


Knowledge of products (UCPG)

Technical knowledge about Service offerings and Channel Management

Vendor & business associates/ Dealer management

Knowledge of Revenue Generation (AMC, Spare parts)

Excellent Communication & Presentation skills

Interpersonal and negotiation Skills


Job Description:-

Regular review of open complaints and ensure response time and its closure as per SLAs


Achieve Revenue generation targets.

Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

Maintain Customer i-base hygiene and regularly update end user data in system

To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.

Competitors and market feedback on time to HQ.

System and process implementation at all channel partners


Short Info

Posted: 4 day(s) ago

Location: Ghaziabad

Qualifications: B.E/B.Tech & Diploma

Experience: 8 Years - 0 Months To 12 Years - 0 Months



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