Technical Support Manager

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Summary

The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization. Includes oversight of Services Practices, Delivery, Finance, and Talent Management. Direct responsibility for governance, business planning and Practice Reporting. Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives.

Required Qualifications

• 5+ years in Services, Operations and/or Business Operations Leadership

• Strong experience in designing and deploying metrics, KPIs and performance measures

• Experience in developing and implementing annual operational plans across portfolio and services teams

• Strong analytical capabilities
• Experience with services and infrastructure solutions (data center, cloud, enterprise networking, applications solutions and security)
• Strong presentation, oral and written communication skills
• Demonstrated success working in a team environment

Desired/Preferred Qualifications

• Ability to work across diverse functions and organization

Essential Functions

• Drives Services business operations including initiatives to govern professional services, managed services and practices, integration with regions, workforce planning, and productivity initiatives
• Develops and drives efficient governance process including financial and workforce performance, leading practice reviews with regional input, onboarding and contracting
• Drives operational performance in leadership team to ensuring effective budget setting and achievement including governance to monitor, track, and report on key initiatives. Leads governance of financial performance including initiatives to achieve operating plan
• Manages financial governance through the development and execution of the operating plan, sales and financial taxonomy, offering roadmap development, partner collaboration and communication process including approval of investments (workforce, assets, third party services) to ensure alignment to operating plan
• Collaborates with and support key C1 functions accomplish the role and ensure success of other key functions including, sales enablement, practice leaders, operations
• Exhibits leadership presence, natural team builder, mentorship and strategic thinking with execution bias
• Supports Services leadership in leading or facilitating initiatives to achieve business objectives (e.g., Portfolio business planning, Driving Forward, and other white space initiatives with Field and Services teams)

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
• HSA with + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability

• Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

• Paid Parental Leave (4 weeks at 100%)

• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• On Demand Pay (Daily Pay)

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

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