Senior Technical Support Manager

2 days ago

Hyderabad, Telangana, India beBeeProductivity Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Product Support Lead Job Overview

The ideal candidate will be responsible for driving operational excellence within the support delivery function.

Key Responsibilities:

  • Operational Leadership: Manage key operational areas, including monitoring and performance measurement.
  • Act as the primary escalation point for critical support issues.
  • Project Management: Utilize Agile methodologies to effectively plan, execute, and track support projects.
  • Manage project scope, timelines, and resources.
  • Identify and mitigate project risks and issues proactively.
  • Process Improvement: Continuously analyze and improve existing support processes and workflows.
  • Develop and implement new policies and procedures.
  • Advocate for and drive the adoption of new tools and technologies.
  • Team Collaboration: Foster collaboration with cross-functional teams.
  • Build relationships with internal and external stakeholders.
  • Knowledge Management: Develop and maintain comprehensive knowledge base articles.
  • Lead the development and implementation of knowledge management processes.
  • Technical Expertise: Possess a strong understanding of software development principles and troubleshooting techniques.
  • Experience in development knowledge of internal tools and utilities is an advantage.

Required Skills and Qualifications:

  • 5+ years of experience in a software support role.
  • Proven experience in managing escalations and resolving complex support issues.
  • Strong understanding of support case handling, Root Cause Analysis (RCA), and Service Level Agreements (SLAs).
  • Experience with Agile methodologies and project management tools.
  • PMP or Scrum Master certification is an advantage.
  • Excellent written and verbal communication, interpersonal, and presentation skills.
  • Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field.

  • Senior Manager, Technical Support

    5 days ago

    Hyderabad, Telangana, India SWIMLANE INC Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Senior Manager, Technical SupportWe are looking for a dynamic, technically minded but personable leader, motivated and experienced in customer support, to join and lead our customer support group. As a Senior Technical Support Manager, you will be responsible for delivering fantastic customer support for our highly technical SOAR product to a diverse set of...

  • Senior Manager, Technical Support

    1 week ago

    Hyderabad, Telangana, India Swimlane Full time US$ 1,04,000 - US$ 1,30,878 per year

    Senior Manager, Technical SupportWe are looking for a dynamic, technically minded but personable leader, motivated andexperienced in customer support, to join and lead our customer support group.As a Senior Technical Support Manager, you will be responsible for delivering fantasticcustomer support for our highly technical SOAR product to a diverse set of...

  • Technical Support Manager

    6 days ago

    Hyderabad, Telangana, India beBeeLeadership Full time US$ 1,00,000 - US$ 1,70,000

    Technical Leadership RoleThis is an exceptional opportunity to lead a team and drive operational excellence in the field of technical support.We are seeking a highly skilled and experienced individual who can provide critical product support, lead their team, and act as a subject matter expert for one or more services.Lead a team in supporting our business...

  • Technical Support Manager

    1 week ago

    Hyderabad, Telangana, India beBeeLeader Full time ₹ 15,00,000 - ₹ 25,00,000

    Technical Support Leadership OpportunityThis role offers a chance to lead a team of skilled support analysts in delivering exceptional technical assistance to internal users and external clients. The ideal candidate will be responsible for managing technical support issues, IT asset lifecycle management including daily operations of the build center and...

  • Senior Technical Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeTechnical Full time US$ 46,227 - US$ 70,191

    Senior Helpdesk Role OverviewThis senior role is focused on delivering exceptional support and assistance to internal and external stakeholders.Key Responsibilities:Manage and administer tasks or tickets within both internal and client systems.Provide timely and effective resolution to technical issues and queries.Develop and implement process improvements...

  • Senior Technical Support Manager

    1 week ago

    Hyderabad, Telangana, India beBeeManager Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a seasoned professional to fill the role of Technical Support Manager. As a key member of our team, you will be responsible for leading and managing technical support projects, ensuring smooth and efficient delivery to our customers.This is a unique opportunity to join our organization and contribute your expertise in technical...

  • Senior AS400 Technical Support Specialist

    4 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time US$ 60,000 - US$ 1,21,000

    Senior AS400 Technical Support SpecialistWe are seeking an experienced technical expert to provide senior-level support for our AS400 system. The ideal candidate will have a strong background in COBOL, RPG programming, and DB2 databases.

  • Senior Technical Support Professional

    1 week ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are looking for a seasoned Senior Support Engineer to join our team. The successful candidate will be responsible for providing top-notch support to customers and resolving technical issues in a timely manner.The ideal candidate will have excellent communication skills, advanced troubleshooting abilities, and the ability to mentor junior...

  • Manager, Technical Support

    5 days ago

    Hyderabad, Telangana, India Icims Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewThe Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.ResponsibilitiesDevelop and grow a team of...

  • Technical Support

    2 days ago

    Hyderabad, Telangana, India Clarity Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Provide expert technical support via voice interactions.Perform installation, configuration, and troubleshooting of various Windows operating systems.Configure and troubleshoot mail clients such as Microsoft Outlook, POP3/IMAP, and Office 365.Diagnose and resolve a wide range of technical problems efficiently, providing timely and accurate...