Technical Support Manager

OverviewThe Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.ResponsibilitiesDevelop and grow a team of...

Technical Support Leadership OpportunityThis role offers a chance to lead a team of skilled support analysts in delivering exceptional technical assistance to internal users and external clients. The ideal candidate will be responsible for managing technical support issues, IT asset lifecycle management including daily operations of the build center and...

About This Role:">">Manage a support team to achieve business objectives, including attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.">Set team goals in alignment with Global Support objectives, assist direct reports in the definition and attainment of individual goals, and ensure...

Job Requirements Phenom Intro:Phenom is an AI-powered Talent Experience Platform dedicated to helping a billion people find the right work. As a product-based HR tech company, Phenom provides AI-driven solutions to attract, engage, and retain talent. Their platform enhances hiring efficiency through automation, machine learning, and data-driven...

Job DescriptionWe are seeking a seasoned professional to fill the role of Technical Support Manager. As a key member of our team, you will be responsible for leading and managing technical support projects, ensuring smooth and efficient delivery to our customers.This is a unique opportunity to join our organization and contribute your expertise in technical...

Lead Technical Support SpecialistWe are seeking a highly skilled and experienced Lead Technical Support Specialist to drive operational excellence within our support delivery function. As a key member of our team, you will be responsible for leading and managing key operational areas such as monitoring, including shift planning, performance measurement, and...

Senior Manager, Technical SupportWe are looking for a dynamic, technically minded but personable leader, motivated andexperienced in customer support, to join and lead our customer support group.As a Senior Technical Support Manager, you will be responsible for delivering fantasticcustomer support for our highly technical SOAR product to a diverse set of...

Senior Manager, Technical SupportWe are looking for a dynamic, technically minded but personable leader, motivated and experienced in customer support, to join and lead our customer support group. As a Senior Technical Support Manager, you will be responsible for delivering fantastic customer support for our highly technical SOAR product to a diverse set of...

email:Immediate joining preferredBiotech Desk Pvt. Ltd. is a supplier of state-of-the-art products andresearch services to biological research laboratories in both Govt.and Pvt. Our strength lies in understanding the needs of thecustomer and assuring them of unparalleled customJer service. Weimport services and products from vendors abroad and alsoundertake...

Job Title: Technical Support SpecialistOverview: We are seeking a skilled technical support specialist to manage production support systems, incident management, and change management.The ideal candidate will have hands-on experience with Service Now (incident management, change management), Linux, Mainframe, Zscaler, SQL, event management tools like...