CRM Executive

2 days ago

Salem, Tamil Nadu, India SKS Automobiles Full time ₹ 1,32,000 - ₹ 1,90,320 per year

A car dealership's Customer Relations Manager (CRM) builds and maintains strong customer relationships by handling complaints, providing excellent service, and gathering feedback to improve overall satisfaction and loyalty. Key responsibilities include managing customer inquiries across various channels, preparing customer satisfaction reports, collaborating with other departments like sales and service, and developing strategies to address customer needs and improve retention. The role requires strong communication skills, a positive attitude, and a deep understanding of customer needs and industry trends.

Key Responsibilities

· Customer Complaint Resolution:Serve as the primary point of contact for resolving customer issues and complaints, acting as a goodwill ambassador for the dealership.

· Customer Satisfaction:Ensure customer satisfaction by monitoring feedback, conducting quality assurance surveys, and implementing strategies to improve service delivery.

· Relationship Management:Build and maintain positive, long-term relationships with both new and existing customers.

· Interdepartmental Collaboration:Work closely with sales, marketing, and service departments to ensure a cohesive and optimized customer experience.

· Feedback Analysis:Analyze customer data and feedback to identify trends, insights, and areas for improvement in the dealership's products and services.

· Reporting:Prepare monthly reports on customer satisfaction, complaints, and other relevant metrics to inform management.

· Process Improvement:Stay updated on customer relationship management best practices and technological innovations to enhance customer service processes.

Essential Skills

· Communication:Excellent verbal and written communication skills for interacting with customers and internal staff.

· Problem-Solving:Strong analytical and problem-solving skills to address customer issues effectively.

· Customer Service:A deep understanding of customer needs, coupled with a commitment to providing excellent service.

· Organizational Skills:Strong organizational skills and attention to detail for managing customer records and inquiries.

· Adaptability:Ability to adapt to new technologies and industry trends to stay competitive.

· Teamwork:Ability to collaborate effectively with other departments and motivate customer service teams.

Job Types: Full-time, Permanent

Pay: ₹11, ₹15,960.01 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • CRM software: 1 year (Preferred)

Location:

  • Selam, Tamil Nadu (Preferred)

Work Location: In person

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