Tele Calling Executive

2 days ago

Salem, Tamil Nadu, India Thriveni Car Company Pvt Ltd Full time ₹ 1,32,000 - ₹ 1,80,000 per year

Job Title: Telecalling Executive – Service Department

Industry: Automobile

Department: After-Sales / Service

Location: Salem

Reporting To: Service Manager

Job Summary:

The Telecalling Incharge – Service is responsible for supervising and managing the telecalling team that handles customer interactions related to vehicle servicing. The role ensures high levels of customer satisfaction, timely appointment bookings, service reminders, and follow-ups for feedback and repeat visits.

Key Responsibilities:

  • Supervise and lead the telecalling team handling service appointments and follow-ups.
  • Ensure prompt and professional customer interaction over phone calls, emails, and SMS.
  • Monitor daily call logs, track performance, and maintain call quality.
  • Coordinate with the workshop to confirm booking slots and availability.
  • Handle escalations and resolve customer complaints courteously and efficiently.
  • Implement and manage CRM systems to ensure data accuracy and call documentation.
  • Send service reminders, insurance renewal alerts, and promotional offers to customers.
  • Track customer feedback and analyze satisfaction scores to improve service quality.
  • Train and motivate the telecalling team to meet targets and improve performance.
  • Generate daily, weekly, and monthly reports on calls made, bookings, and customer satisfaction.

Required Skills and Qualifications:

  • Graduate in any discipline; additional certifications in customer service or communication are a plus.
  • 1–3 years of experience in telecalling/customer service, preferably in the automobile industry.
  • Strong communication and interpersonal skills in regional and English language.
  • Basic knowledge of vehicle servicing processes.
  • Proficient in CRM tools and Microsoft Office (Excel, Word).
  • Ability to lead a team and work under pressure.

Key Performance Indicators (KPIs):

  • Number of service bookings generated
  • Customer satisfaction/feedback scores
  • Team call productivity and call quality
  • Reduction in missed or delayed service follow-ups
  • Repeat service customer ratio

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Language:

  • Tamil (Preferred)

Work Location: In person

  • Tele Calling Executive

    4 days ago

    Salem, Tamil Nadu, India ideassion technologies solutions Full time ₹ 8,000 - ₹ 1,18,331 per year

    Job Title: Tele caller & Store AssistantLocation: Salem/HosurEmployment Type: Full-time / Part-timeJob Summary:We are seeking a proactive Tele caller & Store Assistant to support both customer communication and store operations. The ideal candidate will handle tele calling for customer engagement as well as assist in managing saree stock, display, and...

  • Tele caller

    2 days ago

    Salem, Tamil Nadu, India Connect Finlife Financial Services Pvt Ltd Full time ₹ 88,800 - ₹ 2,40,000 per year

    Responsibilities:Identify the Self-employed / Professionals for Business Loan through tele callingBuild, retain and maintain strong relationships with Customer to generate businessCollect the documents from Customers and validate as per the organization normsWith help of Manager Logging the case and follow the process for disbursementMeeting the Customer...

  • Tele calling

    3 days ago

    Salem, Tamil Nadu, India FirstMatrix Solutions Full time ₹ 87,000 - ₹ 12,00,000 per year

    We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities in IT sector.Smart Graduates who can speak tamil fluently are preferred. We will give you the training on Process oriented.Strong passion for Sales & Client Handling.Manage phone callsGenerate sales leadsIdentify and assess Client's needs to achieve...

  • Tele Calling Urgent Search

    4 weeks ago

    Salem, Tamil Nadu, India FirstMatrix Solutions Full time

    We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities in IT sector Smart Graduates who can speak tamil fluently are preferred We will give you the training on Process oriented Strong passion for Sales Client Handling Manage phone calls Generate sales leads Identify and assess Client s needs...

  • customer support executive

    4 weeks ago

    Salem, Tamil Nadu, India Pon Pure Full time

    Job DescriptionSkillCustomer Support Tele calling Excel Tele communicationMinimum QualificationDegreeCERTIFICATIONNo data availableWorking Language- English- TamilAbout The Role- Function as dedicated SPOC for assigned customers and regional agents.- Work periodically with Assigned Customers and send MIS Reports to customer on daily basis- Role of SPOC...

  • Tele Marketing Executive

    4 weeks ago

    Salem, Tamil Nadu, India Kathiravan sago factory Full time

    ONLY FEMALE HINDI MUST We are looking for a dedicated and confident female telecaller to join our team The ideal candidate should be fluent in Hindi and English have excellent communication skills and be comfortable handling calls professionally Responsibilities Make outbound calls to clients customers as per the company s requirements Answer...

  • Tele Marketing Executive

    3 days ago

    Salem, Tamil Nadu, India Kathiravan sago factory Full time ₹ 2,20,000 - ₹ 2,50,000 per year

    Job Description:ONLY FEMALEHINDI MUSTWe are looking for a dedicated and confident female telecaller to join our team. The ideal candidate should be fluent in Hindi and English, have excellent communication skills, and be comfortable handling calls professionally.Responsibilities:Make outbound calls to clients/customers as per the company's requirementsAnswer...

  • Gas office booking satff

    1 week ago

    Salem, Tamil Nadu, India Sri Lakshmi Automobiles World Full time ₹ 10,000 - ₹ 1,20,000 per year

    Cylinder booking Office - System work knowledge- tele calling interested candidate Male/Female- Salem Local candidate ( near Kondalampatty , seelanayakkanpatty, dadagapatty, kalarampatty is preferred )- Salary : rupees- Office time : 9am to 6 pmJob Types: Full-time, Permanent, FresherPay: ₹10, ₹12,000.00 per monthBenefits:Cell phone reimbursementFood...

  • Telle caller

    15 hours ago

    Salem, Tamil Nadu, India INDUSH VEIN Full time ₹ 2,40,000 per year

    Job Title: Tele caller - MBA Admission CounsellorLocation: SalemJob Type: Full-timeJob Summary: We are seeking a dynamic and persuasive MBA Admission Counsellor (Tele caller) who will be responsible for guiding and assisting prospective students through the MBA admission process. The ideal candidate should possess excellent communication and interpersonal...

  • Telemarketing Executive

    4 weeks ago

    Salem, Tamil Nadu, India GO DIGITAL ADS Full time

    Interview Started Only 5 candidates needed interview started Wednesday 14 05 2025 onwards Job Title Telemarketing Executive call 91 90254 99539 Company Go Digital Ads Location 263 First Floor Gokulnathan Street Advaitha Ashram Rd Arthanari Nagar Swarnapuri Salem Tamil Nadu -636004 India Ph 91 90254 99539 About Go Digital Ads ...