Customer Satisfaction

2 days ago

Bengaluru, Karnataka, India Search Advisers Services Guj Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role & responsibilities

Key Responsibilities:

  • Oversee Customer Satisfaction & Quality (CS&Q) activities within our Basic Metering and Power Quality activities. This will include driving consistency and customer voice into Design for Safety and Reliability (DfSR) program and Software/Firmware Quality fundamentals (SQF).

  • Lead, coach and manage the quality team in alignment with our core CS&Q principles and working with other key R&D groups while doing this.

  • Promote a customer-centric culture by influencing decision-making processes to prioritize customer needs.

  • Define, implement, and manage action plans with regards to our Offer Safety process across our Line of business.
  • Champion Quality Excellence within our evolving process and ensure our teams have the right competency, training, and coaching to deliver this at scale.
  • Manage critical quality issues to resolution by leveraging our 8D process and ensuring we are providing consistent learning back into our R&D activities.
  • Lead people management efforts including goal setting, performance reviews, competency development, recognition, engagement, and well-being.
  • Exhibit effective communication and synthesis skills to effectively collaborate with internal and external stakeholders.
  • Be a proactive, results-oriented leader who drives initiatives with energy and accountability.

Competencies:

  • Situational leadership and ability to self-organize and tackle complex situations.
  • Drive a program or initiative ensuring collaboration and visibility along the way.
  • Design Robustness principles and working knowledge of Design for Safety and Reliability (DfSR)and Software Quality Fundamentals (SQF) principles.
  • 8D working knowledge (5WHYs, Fishbone)
  • xFMEA practical knowledge
  • Strong process leadership experience
  • Robustness and Reliability expertise.
  • Ability to continuously work with a global group/audience and leveraging digital tools.
  • Strong understanding of AI and how it can be used for process efficiencies.

Expectations:

  • BSc/MSc degree in Engineering or equivalent experience
  • 5-8 years in a Quality Leader position
  • At least 3 years of experience in leadership position
  • Leadership / Coaching / Recruitment and Hiring / People management skills.
  • Ability to define strategic goals and ensure team and cross functional alignment.
  • Driving consistency within our process and alignment with key risks and milestone reviews within our OLM process
  • Program management experience.
  • Working knowledge of key quality processes
  • Innovative mindset, to continuously help drive and implement change.

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