Hotel Reservations Executive

2 days ago

Gurgaon, Haryana, India ProfitableRooms Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Company Description

Profitable Rooms is a Revenue Optimisation & Hospitality consulting company that specializes in Revenue Management, Distribution, and e-Commerce solutions for hotels and resorts. Their focus is on analyzing existing and hidden demand in the region to help clients increase revenue and profit margins. With a team of experienced Revenue Management professionals and academics, Profitable Rooms serves a diverse range of hospitality organizations with success.

Position Overview

The Reservation & Assistant Revenue Manager is a full-time on-site role responsible for managing reservations operations while supporting revenue management functions. The role involves overseeing the reservations department, optimizing room allocation, improving booking conversions, analyzing demand patterns, and assisting in revenue strategies. Coordination with revenue, sales, and distribution teams is essential to maximize occupancy and profitability.

Key Responsibilities


• Supervise and manage daily operations of the reservations department.


• Oversee room allocation, rate loading, and inventory management.


• Ensure accuracy of booking details and reservation records.


• Analyze demand trends and assist in forecasting.


• Improve booking conversions through effective communication and sales techniques.


• Train and guide the reservations team.


• Manage VIP, group, and corporate bookings.


• Resolve customer concerns and maintain high service standards.


• Support revenue teams in implementing pricing and distribution strategies.


• Monitor booking pace, pickup trends, and channel performance.


• Assist in budgeting, reporting, and communication related to revenue initiatives.


• Collaborate with teams to optimize revenue and profitability across all channels.

Qualifications


• Bachelor's degree in Hospitality Management, Business, or related field preferred.


• Excellent communication, leadership, and customer service skills.


• Prior experience in a senior reservations or assistant revenue role.


• Strong understanding of reservation systems and hotel operations.


• Knowledge of revenue management principles and market trends.


• Proficiency in PMS/CRS and related hospitality systems.


• Strong analytical, multitasking, and prioritization abilities.

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