Reservation Sales Associate

2 days ago

Gurgaon, Haryana, India Praxis Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.

Job Description:

  • A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.

  • Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.

  • Describing different facilities and services depending on the needs of the callers and their interests.

  • Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

  • Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

  • Lending patient ear for guest grievances and taking prompt actions for redress.

  • Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.

  • Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required:

  • A natural tendency to help people, a willingness to learn and improve, and diplomacy.

  • Ability to communicate effectively in English language for both written and spoken purposes.

  • Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

  • Computer skills, organizational abilities and multitasking capabilities.

  • Basic cognitive and analytical skills.

  • General awareness is a desirable attribute.

  • Willingness to work in a 24x7 environment and rotational week offs

  • Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Education:

  • Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

  • Best as per industry standards

Transport- Air conditioned cabs for staff members from residence to office and back.

Work Hours: Shift timings for 24 X7 operations

  • 0800 A.M. 05:00 P.M.

  • 11:00 A.M. 08:00 P.M.

  • 02:00 P.M. 11:00 P.M.

- 11:00 P.M. 08:00 A.M. (For Male members only)

Location: Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon

Contact Us:

Nikita

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