Reservation Assistant Manager
4 days ago
About the Role
We are looking for a dynamic
Reservation Executive/Assistant Manager
to join our team at
THRS
, the incumbent will be dedicated to handling reservations for a "luxury hospitality brand". As the first point of contact for travel partners, you will manage reservations with accuracy and professionalism while ensuring a seamless booking experience.
Location:
Gurgaon
Reporting to:
Reservations Manager/Commercial Director
Key Responsibilities
· Handle reservations efficiently across phone, email, and online platforms.
· Strong knowledge of the Oracle OPERA Property Management System is essential for managing reservations and guest data. Familiarity with other PMS/CRS tools and channel.
· Assisting with inquiries about prices, itineraries, and policies, and resolving travel-related issues.
· Provide accurate information on availability, rates, and booking policies.
· Maintain updated knowledge of hotel inventory, room categories, and promotions.
· Maximize room sales and revenue for the hotel with up-selling as highest priority.
· Coordinate with hotel and travel partners to confirm bookings and resolve discrepancies.
· Keep detailed and accurate reservation records in the system.
· Prepare daily, weekly, and monthly booking reports for management.
· Address client complaints or booking challenges with a solution-oriented mindset.
· Support the sales team with client follow-ups and information sharing.
·
Uphold the brand's standards of service and professionalism at all times.
Qualifications & Skills
· Minimum 2 year of experience in reservations
·
Proficiency in Opera PMS (mandatory) and other reservation systems.
· Willingness to travel to Bhutan.
· Strong MS Office skills.
· Excellent verbal and written communication.
· Strong organizational and multitasking abilities.
· Customer-centric with problem-solving skills. Team player with a proactive, positive approach.
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