Cluster Reservations Associate _HIEX Gurugram Sector 50

3 days ago

Gurgaon, Haryana, India IHG Hotels & Resorts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Here's a
Job Description (JD) draft
in Holiday Inn Express (HIEX) / IHG style for the
Cluster Reservation Associate
role under the Samhi portfolio, including the benefits section:

About Us
At
Holiday Inn Express
, we believe in creating simple, smart travel experiences for our guests. As part of the
IHG Hotels & Resorts family
, we are committed to True Hospitality for everyone – making our colleagues feel valued, respected, and empowered to deliver exceptional service every day.

Your Day to Day
As a
Cluster Reservation Associate
, you will:

  • Handle guest reservations efficiently across multiple properties within the HIEX SAMHI portfolio.
  • Respond to reservation queries via phone, email, and online platforms in a professional and timely manner.
  • Maximize room sales by upselling and promoting special packages/offers.
  • Ensure accurate input of reservation details in the system (Oasis/CRS).
  • Coordinate with Front Office, Sales, and Revenue teams to optimize room availability and rate management.
  • Provide excellent guest service while maintaining IHG brand standards.
  • Assist in preparing daily/weekly reservation reports for the Cluster Revenue Manager.

What We Need From You

  • Bachelor's degree/diploma in Hospitality or related field preferred.
  • Previous experience in Reservations, Front Office, or Customer Service will be an advantage.
  • Strong communication skills (verbal & written) and good telephone etiquette.
  • Knowledge of hotel PMS/CRS (Opera or similar systems) is desirable.
  • Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
  • A guest-focused mindset with passion for delivering great service.

What We Offer
As part of the
IHG Hotels & Resorts family
, you'll enjoy a range of colleague benefits designed to support your career and well-being:

  • Duty Meal provided during working hours.
  • 8 Week Off (as per roster).
  • Medical & Group Insurance Coverage.
  • Global IHG colleague discounts on rooms & F&B across 6,000+ hotels worldwide.
  • Learning and development opportunities through IHG's world-class training programs.
  • A supportive, inclusive, and collaborative work culture where your growth matters.

Join Us
At Holiday Inn Express, you'll be part of a team that values
Simplicity, Smart Travel, and True Hospitality
. If you're passionate about guest service and want to grow your career in a global hotel company, we'd love to hear from you.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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