Cluster Reservation Associate_HIEX Gurugram Sector 50

1 day ago

Gurgaon, Haryana, India Holiday Inn Express and Suites Full time ₹ 20,00,000 - ₹ 40,00,000 per year
Your Day-to-Day
Managing Guest Reservations & Inquiries
  • Handle reservations via phone, email, and online platforms.
  • Provide accurate details on room categories, availability, rates, and promotions.
  • Assist with modifications, cancellations, and special requests.
  • Upsell packages and promote IHG One Rewards enrolments.
  • Manage waitlists to optimize room allocation.
Coordination with FO & Revenue Teams
  • Ensure reservation details are updated in the system.
  • Coordinate with Front Office to fulfil guest requests.
  • Support Revenue Team by monitoring occupancies and adjusting reservations as needed.
Ensuring Accuracy & Guest Satisfaction
  • Verify booking details, payment methods, and guest preferences.
  • Manage changes, extensions, early departures, and no-shows per policy.
  • Address guest queries professionally and encourage repeat business.
Teamwork & Communication
  • Promote the Holiday Inn Express One Team Approach.
  • Support supervisors with workforce planning.
  • Help achieve departmental targets and KPIs.
Guest Experience Standards
  • Respond to guest inquiries as per brand standards.
  • Handle complaints or escalate appropriately.
  • Manage VIP and repeat guest preferences.
Responsible Business Practices
  • Follow OH&S policies for a safe workplace.
  • Understand hotel safety, emergency & first-aid procedures.
  • Support corporate responsibility initiatives.
What We Need from You
  • Diploma / Vocational Certificate in Hotel Management or Business Administration.
  • 0–1 year experience in Reservations / Front Office; industrial training accepted.
  • Strong communication skills and a guest-centric mindset.
  • Detail-oriented with good coordination skills.
How You Deliver This

You embody IHG's promise of True Hospitality, demonstrated through:

True Attitude – Caring & genuine service.

True Confidence – Expertise that builds guest trust.

True Listening – Understanding guest needs.

True Responsiveness – Delivering timely, thoughtful help.

About IHG – Holiday Inn Express

At Holiday Inn Express, we're all about travel that's simple and smart.

Easy check-in. Comfy rooms. Great sleep. Everything our guests need, nothing they don't.

IHG Hotels & Resorts is one of the world's leading hotel companies, with brands loved globally—and a strong culture built on True Hospitality for Good.

Benefits We Offer

We reward your hard work with competitive benefits:

  • Duty Meals
  • 8 Week Offs Per Month
  • IHG Room Rates & F&B Discounts – Worldwide
  • Medical Insurance (Including Family)
  • IHG University – Global Learning & Training Access
  • Career Growth Across IHG Portfolio Hotels
  • Supportive, Inclusive & People-First Work Culture

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Cluster Reservations Manager _ HIEX Gurugram Sector 50

    1 week ago

    Gurgaon, Haryana, India Holiday Inn Express and Suites Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job SummaryThe Cluster Reservation Manager will be responsible for overseeing and managing the entire reservations function across 12 Holiday Inn Express SAMHI Portfolio. This role focuses on maximizing revenue, ensuring consistent reservation standards, and delivering an efficient booking experience for all guests.Key Responsibilities 1. Reservations &...

  • Cluster Reservations Associate _HIEX Gurugram Sector 50

    1 day ago

    Gurgaon, Haryana, India IHG Hotels & Resorts Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Here's aJob Description (JD) draftin Holiday Inn Express (HIEX) / IHG style for theCluster Reservation Associaterole under the Samhi portfolio, including the benefits section:About UsAtHoliday Inn Express, we believe in creating simple, smart travel experiences for our guests. As part of theIHG Hotels & Resorts family, we are committed to True Hospitality...

  • Reservations Executive

    1 day ago

    Gurgaon, Haryana, India 30 Sundays Full time ₹ 50,00,000 - ₹ 75,00,000 per year

    Company Description30 Sundaysis a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies likeApple,BCG, andOyo, we are committed to revolutionizing the couple vacation experience.Key Responsibilities:Handle international flight, hotel , and land...

  • Hiring For Cluster Head

    5 days ago

    Gurgaon, Haryana, India Voptimum Future Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Designation - Cluster Head - Banking Channel - B2B Location - GurugramCtc LacsExperience : 7 yrs exp in AMC(Mutual Funds Company)Responsible for driving sales target in all bank branches and growth market locations in the Cluster Required Candidate profileCandidate must be working in AMCStrong understanding of financial markets, investment products...

  • Hiring for Multiple Positions | Udayan Kidz – Sector 108, Gurugram

    2 weeks ago

    Gurgaon, Haryana, India 213e6011-ecfc-4b00-87a9-e108297f94fa Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We Are Hiring for Multiple Positions | Udayan Kidz & Udayan GroupWe are expanding our academic and creative teams acrossGurugram (Sector 108)andDwarka Sector 13.If you are passionate, committed, and eager to grow with one of NCR's most trusted education groups, we invite you to apply.Open Positions – Sector 108, Gurugram Candidates must reside within 5–8...

  • Restaurant Manager_ HIEX Gurugram Sector 50

    1 day ago

    Gurgaon, Haryana, India Holiday Inn Express and Suites Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About UsAt Holiday Inn Express, we're all about travel that's Simple. Smart. Spot On. Our guests value friendly service, clean and welcoming spaces, and the essentials done brilliantly. As part of the IHG Hotels & Resorts family, we live True Hospitality every day – for our guests, colleagues, and communities.What's the Job?As a Restaurant Manager, you...

  • Reservation Sales Associate

    6 days ago

    Gurgaon, Haryana, India Praxis Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ABOUT PRAXIS SERVICESJoin the Leader and Domain Expert in Customer Service South AsiaPraxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of...

  • Assistant Manager Reservations

    2 weeks ago

    Gurgaon, Haryana, India Marriott International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationLe Meridien Gurgaon Delhi NCR, Sector 26, M.G. Road, Gurgaon, Haryana, India, 122002ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to...

  • Telesales Executive

    2 days ago

    Gurgaon, Haryana, India 09a9cabf-5516-4257-a0a1-c5054fcbc475 Full time ₹ 1,44,000 - ₹ 3,60,000 per year

    Job Title: Telesales ExecutiveLocation: Sector 50, GurugramSalary: Up to ₹30,000 per monthExperience: 1–3 years (Telesales / Inside Sales preferred)Job SummaryWe are looking for a motivated Telesales Executive to join our team in Gurugram (Sector 50). The candidate will be responsible for generating leads, converting prospects, explaining...

  • Hindi language teacher in Gurugram

    3 days ago

    Gurgaon, Haryana, India Global LT Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are currently hiring Hindi Language Teachers providing face-to-face, customized lessons to our clients in Gurugram, India.Job Information: Class Number: 191854Students: Individual class for a gentlemanSchedule: 2x a week; Tuesdays and...