Technical Support Engineer_Automation

3 days ago

Hyderabad, Telangana, India Trigent Software Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role Overview

We are seeking a Technical Support Engineer Automation to troubleshoot and resolve complex issues in the ServiceNow platform. This role demands hands-on expertise in scripting, OS/server administration, cloud infrastructure, and networking protocols, with a customer-first mindset.

Key Responsibilities

  • Provide L2/L3 support for ServiceNow-related automation and platform issues.
  • Analyze logs, debug scripts, and resolve issues related to performance, integrations, and configurations.
  • Troubleshoot infrastructure/networking issues across Windows, Linux, and cloud (AWS/Azure).
  • Collaborate with engineering and product teams for escalations and process improvements.
  • Communicate clearly with customers via web, email, chat, and phone.

Must-Have Skills

  • Hands-on scripting: JavaScript, PowerShell, Unix Shell, (basic Python a plus)
  • OS Admin skills: Windows/Linux/Unix, incl. SUDO policies, GPO, domain configs
  • Network & protocol knowledge: HTTP, TCP/IP, FTP/SFTP, SSH, SNMP, REST/SOAP
  • Familiarity with ServiceNow platform (ITOM preferred)
  • Cloud infrastructure: AWS, Azure, GCP, EC2, ARM/CFT templates
  • Experience reading/writing SQL queries; understanding of Oracle/MySQL DBs
  • Tools: Wireshark, Traceroute, log analyzers
  • Strong communication, customer service, and problem-solving skills

Qualification

  • Bachelors degree in Computer Science or related field (or equivalent experience)
  • 2+ years in customer-facing tech support roles (preferably SaaS/Web-based)

Good to Have

  • Experience in incident management, escalation handling, and use of knowledge bases
  • ServiceNow certifications or ITIL understanding

  • Senior Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India Trigent Software - Professional Services Full time ₹ 8,32,000 - ₹ 16,00,000 per year

    Job Role: Technical Support Engineer_AutomationPlatform: ServiceNowNotice Period: 30 Days (Immediate - 30 Days)Location: HyderabadCompensation: Fixed 16 Lacs / AnnualRole OverviewWe are seeking aTechnical Support Engineer Automationto troubleshoot and resolve complex issues in theServiceNowplatform. This role demands hands-on expertise in scripting,...

  • Technical Trainer

    5 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...

  • Technical Specialist

    1 week ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical support

    18 hours ago

    Hyderabad, Telangana, India 21st century global services Full time ₹ 46,000 - ₹ 65,000 per year

    Technical support with international voice experience.Active directory.Office 365.Troubleshooting.exp: 1-3 Yrs Max.Location: Hyderabad.Mode of Interview: 2 Rounds Virtual.Mode of Work: WFO 5 days.Budget: 4.6 LPA.Job OverviewWe are seeking a Junior Technical Support professional with a focus on international voice experience for our Hyderabad location. This...

  • Technical Support

    1 week ago

    Hyderabad, Telangana, India Careernet Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Skills: Technical Support, ServiceNow, Dynatrace, New Relic, Production Support, Application SupportRoles and Responsibilities:Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.Lead and coordinate managed incident calls, demonstrating effective leadership and communication.Provide Level 2.5...

  • Technical Support

    19 hours ago

    Hyderabad, Telangana, India Systra Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support

    3 days ago

    Hyderabad, Telangana, India Wsne Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Minimum of 3-8 years of experience in a telecommunications back-office, provisioning, or technical support role. Using various operational support systems (OSS) and business support systems (BSS). Team handling experience required.

  • Technical Support

    23 hours ago

    Hyderabad, Telangana, India Systra Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India's valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people...

  • Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support Company Description Sutherland is seeking a strategic-thinking and dynamic person to join us as Technical Support. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...

  • Technical Support

    2 weeks ago

    Hyderabad, Telangana, India Imaginators Try Going Beyond Full time ₹ 6,500 - ₹ 1,20,000 per year

    Profile- Technical support Package- upto 6LPA Exp- 2 yrs Location- Hyderabad Skills- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations. Anushika