Export and Import Coordinator
2 days ago
Job Description
- Coordinating shipments assigned to you from time of sale till receiving payment and closing file.
- Coordinating with customer, account, crew, origin team, destination team, transporters, CHA, insurance companies etc. and ensuring all jobs are handled smoothly and in time.
- Preparing all move related paperwork and documentation.
- Attending to customer queries, responding politely, and delighting customers by going the extra mile
- Look for opportunities for upselling, cross selling services and increasing shipment profitability.
- Coordinating with all departments, agents, partners, government bodies and vendors and ensuring highest quality of service delivery. Also ensure good rapport is maintained with all internal and external stake holders.
- Ensure all physical files, CRM and ERP are maintained meticulously, documents and reports are up to date as per ISO / FIDI requirements
- Continuously track and monitor the shipments and work with the pricing team & operations teams and look for ways to reduce cost and consolidate shipments.
- Ensure billing is as per billing TAT. Ensure there is no revenue leakage in billing.
- Ensure payment terms are adhered to as per credit policy
- Prepare MIS, review the MIS and submit analysis reports
- Carry out all other jobs assigned to you.
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