Operations Manager- Insurance

1 day ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Responsibilities:

  • Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.
  • Team Management and Leadership
  • Responsible for SLA Management, Issue Management and Reporting.
  • Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects.
  • Client Cadence – Daily, Weekly and Monthly
  • Client and HCL leadership Governance meetings
  • Team Management – coaching, feedback, performance assessment
  • Able to work collaboratively across all teams, identifying best practices and process efficiencies.
  • Shall be responsible for the overall performance of the Process and the team members.
  • Aptitude for preparing process reports on monthly/quarterly/annually basis.
  • Experienced working with external and internal auditors
  • Assists management with hiring processes and provide regular developmental feedback and guide team members through their career development process.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Effective performance management, shrinkage & attrition management directly proportionate to the health of the business.
  • Drive & execute process improvements, automation across the scope of work.
  • Accountable for accurate and timely execution of required control checks. Drives compliance with established controls operating guidelines and KPI's.

Key Competencies

  • 14-16 years' experience in Insurance operations with at least 8-10 years in Insurance (Non-Life) operations.
  • Core domain knowledge and expertise in Property and Casualty insurance – auto, property, umbrella, commercial, etc. (US geo preferred)
  • Relevant experience in managerial roles in service delivery, people management and process optimization.
  • Ensure delivery per customer expectation along with meeting defined SLA and ensure customer delight.
  • Hands on experience in managing operations establishing current state, gap analysis and implement improvement plans.
  • Understanding overall Disputes lifecycle and implementing overall program plan for service delivery improvement and cost optimization.
  • Excellent interpersonal. MS Office and presentation skills.
  • Excellent written and oral communication skills in English is a must.
  • Willingness to work in Night shifts is a must.

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