Client Services Manager- commercial insurance

1 week ago

Chennai, Tamil Nadu, India Bharat Re Insurance Brokers Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

With a team of over 300 professionals and expanding, Bharat Re Insurance Brokers Pvt Ltd focuses exclusively on enterprise risk management. We have established credentials with a clientele of over 2500 enterprises, consisting of small, medium, and large enterprises. Our domain and non-domain specialists offer commercial, technical, and financial understanding of your business. We have over 20 locations, with branches capable of independently handling business across lines, offering decentralized resources for maximum client support.

Role Description

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Job Description for Client Services Manager – Commercial Insurance
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Roles & Responsibilities:

  • Manage and service commercial insurance accounts independently, ensuring timely policy issuance, endorsements, renewals, and documentation.
  • Maintain strong client relationships, acting as the primary point of contact for service-related queries, claims coordination, and risk solutions.
  • Work closely with insurance carriers, underwriters, and internal stakeholders to secure competitive terms and product solutions that meet client needs.
  • Identify cross-selling / up-selling opportunities and support business growth through proactive client engagement.
  • Prepare proposals, RFQs, policy comparisons, and MIS reports accurately and within deadlines.
  • Ensure compliance with regulatory requirements and organizational standards in all servicing activities.
  • Assist with complex deals and large account placements as required by the leadership team.
  • Support claims assistance services by coordinating with insurers and ensuring timely settlement and communication to clients.
  • Maintain high levels of customer satisfaction through effective communication, problem-solving, and service delivery excellence.

Qualifications

  • Customer Satisfaction and Client Services skills
  • Strong Analytical Skills and Communication abilities
  • Customer Service expertise
  • Experience in the insurance or risk management industry is a plus
  • Bachelor's degree in Engineering, Insurance , or a related field
  • Ability to work collaboratively in a team environment

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