Operations Manager- Insurance

6 hours ago

Chennai Tamil Nadu India, Tamil Nadu HCLTech Full time

Job Responsibilities:

  • Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.
  • Team Management and Leadership
  • Responsible for SLA Management, Issue Management and Reporting.
  • Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects.
  • Client Cadence – Daily, Weekly and Monthly
  • Client and HCL leadership Governance meetings
  • Team Management – coaching, feedback, performance assessment
  • Able to work collaboratively across all teams, identifying best practices and process efficiencies.
  • Shall be responsible for the overall performance of the Process and the team members.
  • Aptitude for preparing process reports on monthly/quarterly/annually basis.
  • Experienced working with external and internal auditors
  • Assists management with hiring processes and provide regular developmental feedback and guide team members through their career development process.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Effective performance management, shrinkage & attrition management directly proportionate to the health of the business.
  • Drive & execute process improvements, automation across the scope of work.
  • Accountable for accurate and timely execution of required control checks. Drives compliance with established controls operating guidelines and KPI’s.


Key Competencies

  • 14-16 years’ experience in Insurance operations with at least 8-10 years in Insurance (Non-Life) operations.
  • Core domain knowledge and expertise in Property and Casualty insurance – auto, property, umbrella, commercial, etc. (US geo preferred)
  • Relevant experience in managerial roles in service delivery, people management and process optimization.
  • Ensure delivery per customer expectation along with meeting defined SLA and ensure customer delight.
  • Hands on experience in managing operations establishing current state, gap analysis and implement improvement plans.
  • Understanding overall Disputes lifecycle and implementing overall program plan for service delivery improvement and cost optimization.
  • Excellent interpersonal. MS Office and presentation skills.
  • Excellent written and oral communication skills in English is a must.
  • Willingness to work in Night shifts is a must.

  • Operations Manager- Insurance

    5 days ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Responsibilities:Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.Team Management and LeadershipResponsible for SLA Management, Issue Management and Reporting.Maintaining high standards for product or service quality is crucial. Implement quality control measures to ensure zero defects.Client Cadence –...

  • Assistant Manager/Manager

    6 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Prudent Insurance Brokers Pvt Ltd. Full time

    Job DescriptionRole – Employee Benefits – Claims Service SupportDepartment – International BusinessAbout Us:Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.We specialize in building...

  • Insurance Sales Specialist

    3 days ago

    Chennai, Tamil Nadu, India Neviim Insurance Marketing Firm(IMF) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionNeviim IMF is a premier provider of integrated insurance and healthcare management solutions. We are dedicated to supporting healthcare providers, insurers, and stakeholders in addressing complex operational and regulatory challenges. With our comprehensive services, we aim to streamline processes, enhance efficiency, and ensure...

  • Insurance Sales Representative

    3 days ago

    Chennai, Tamil Nadu, India Shrinithi Insurance B Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company OverviewShrinithi Insurance Broking Private Limited is committed to delivering a superior experience by providing best-in-class service, both for selecting the right insurance products and offering exceptional after-sales support. We pride ourselves on our creativity, integrity, and customer service, building strong relationships with leading...

  • Insurance Representative

    3 days ago

    Chennai, Tamil Nadu, India AIONION INSURANCE MARKETING PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Insurance Representative located in Chennai. The Insurance Representative will be responsible for conducting insurance sales, providing excellent customer service, and managing insurance brokerage tasks. Day-to-day tasks include meeting with clients,...

  • Insurance Manager

    5 days ago

    Chennai, Tamil Nadu, India Tagore medical college and hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Insurance Manager – Hospital & Medical CollegeTagore Medical College & Hospital – Chennai, Tamil NaduFull-time | On-siteAbout Us:Tagore Medical College & Hospital is a leading institution in medical education and healthcare, committed to excellence in patient care, academics, and administration. We are seeking an experienced Insurance Manager to oversee...

  • Health insurance Sales

    6 days ago

    Chennai, Tamil Nadu, India Aditya Birla Health Insurance Company Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionAditya Birla Health Insurance Co. Limited (ABHICL), established in 2015, is a joint venture that specializes in providing innovative health insurance solutions. The company began operations in October 2016 and offers unique products such as chronic care and incentivized wellness. ABHICL's philosophy centers on enabling healthier lifestyles...

  • Manager / Sr. Manager ( Commercial Claims)

    3 days ago

    Chennai, Tamil Nadu, India Stenhouse Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Timely settlement of assigned claims Effectively coordinating between client / branch office / insurer / surveyor to ensure timely resolution of non-EB claims within Company defined TATs Handling day-to day servicing requirements of claims on a timely basis to ensure complete customer satisfaction Effectively managing the team of Executives who may...

  • Insurance Manager

    6 days ago

    Chennai, Tamil Nadu, India Kauvery Hospital Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Insurance Manager Company Name: Kauvery Hospitals Job Description: The Insurance Manager at Kauvery Hospitals will be responsible for overseeing the insurance processes within the organization. This role involves managing relationships with insurance providers, ensuring compliance with regulatory requirements, and minimizing financial risk...

  • Accountable manager/Operations Head

    6 hours ago

    Chennai, Tamil Nadu, India, Tamil Nadu Khazana Jewellery Pvt. Ltd. Full time

    Deal with Aircraft Acquisition , Procurement of Spares , Deal with fuel Companies to get best deals , Cross Border Deals , Engine Contracts , Maintenance Contracts and so on.Command Pilots, Quality control, Operations, Flight attendants, Security.Coordinate Quality control, Operations manual, Security manual to be passed at DGCA.FDTL monitoring and...