Key Account Manager

We are an industrial automation & control systems company based in Ahmedabad. We design and manufacture MCC/PCC panels, PLC/DCS/Safety systems, marshalling & JB panels and turnkey automation solutions for process industries in India and overseas.

About the Role

We are looking for a Key Account Manager (KAM) to own and grow relationships with our strategic customers – EPCs, OEMs, end-users and consultants. The KAM will be the single point of contact for key accounts, responsible for understanding their requirements, coordinating internally, ensuring smooth execution and driving profitable growth from each account.

Key Responsibilities

1. Account Ownership & Relationship Management

2. Act as primary point of contact for assigned key accounts across sales, execution, service and commercial topics.

3. Build strong relationships with multiple stakeholders – project, procurement, engineering, maintenance, finance and management.

4. Conduct regular review meetings / visits with key customers to understand upcoming projects, satisfaction levels and improvement areas.

5. Business Growth & Opportunity Management

6. Map complete potential of each key account (ongoing plants, upcoming projects, OEM opportunities, service/AMC, retrofit/upgrade).

7. Identify RFQs early (through relationships, OEMs, consultants, tenders, portals) and ensure they are shared internally on time.
8. Coordinate with proposal and design teams to ensure timely submission of accurate techno-commercial offers.
9. Track all enquiries, quotations and orders for the account; maintain a live opportunity funnel and drive conversion to orders.

10. Plan and execute account growth strategies – cross-selling and up-selling (panels, automation, services, AMCs, upgrades, digital solutions).

11. Internal Coordination & Delivery

12. Work closely with proposal, design, production, QA/QC, automation, logistics and service teams to ensure commitments made to the customer are honoured.

13. Monitor project delivery status (engineering progress, panel readiness, FAT, dispatch, site support) and proactively communicate with customers.

14. Coordinate and support FAT/SAT, inspections, technical clarifications and change requests with all internal stakeholders.

15. Commercial, Margins & Collections

16. Understand and negotiate commercial terms with customers (payment terms, LD, warranty, delivery, taxes/duties, etc.) within company guidelines.

17. Monitor gross margins on orders from each key account and work with proposals/management to improve profitability over time.

18. Work closely with accounts/finance team to follow up on payments, LC/BG, outstanding dues and ensure timely collections.

19. Reporting & Continuous Improvement

20. Maintain updated account dashboards / reports (enquiries, orders, sales, margins, outstanding, visit reports) in CRM/ERP/Google Sheets.

21. Perform win-loss analysis for major offers and share feedback with management and proposals teams.
22. Provide regular management updates on key account status, risks and growth plans.

Eligibility / QualificationsMust Have

• Bachelor's degree or Diploma – Electrical / Instrumentation / Electronics or related field.
• 4–8 years of B2B experience in technical sales / key account management for:
• Electrical control panels (MCC/PCC/PLC panels), and/or
• Industrial automation / PLC/DCS/SCADA / instrumentation solutions, and/or
• Other industrial products sold to process industries.
• Strong understanding of project-based sales and dealing with EPCs, OEMs and large end-users.
• Ability to read and discuss basic technical documents (SLDs, datasheets, BOQs, P&IDs, specifications).
• Excellent communication and relationship-building skills in English; working Hindi/Gujarati preferred.
• Comfortable with travel for customer visits, reviews and site meetings.

Good to Have

• Experience working with Rockwell / Siemens / Schneider / ABB / similar ecosystems.
• Prior experience as KAM / Sr. Sales Engineer / Territory Manager in industrial automation or electrical panels.
• Hands-on experience with CRM / sales tracking tools and structured reporting.

Compensation & Benefits

• Competitive salary
• Performance-linked incentives based on account growth and collections.
• Opportunity to work with leading global OEMs and large process industry clients.
• Professional, stable and growth-oriented environment.

Job Types: Full-time, Permanent

Pay: ₹400, ₹1,000,000.00 per year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Changodar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you managed key accounts (named customers) with complete responsibility for sales, relationship and collections?
• Which types of customers have you handled? OEMs, EPC, End Users, Consultants etc?

• Have you sold any of the following?

• Electrical control panels (MCC/PCC/PLC panels)

• Industrial automation / PLC / DCS / SCADA / instrumentation

• What is your current / last drawn annual CTC (in ₹ lakh per annum)?

• What is your expected annual CTC (in ₹ lakh per annum)?
• What is your current notice period?

Experience:

• B2B sales / KAM for automation & electrical panels: 4 years (Required)

Work Location: In person