Senior Customer Service Associate

3 days ago

Hyderabad, Telangana, India Gmmco Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Customer Engagement & Experience

  • Greet and engage customers in a courteous, professional, and personalized manner.
  • Provide detailed product knowledge, including craftsmanship, material quality, and brand story.
  • Understand and anticipate customer needs to recommend suitable products and solutions.
  • Manage customer inquiries, complaints, and feedback efficiently to ensure total satisfaction.
  • Maintain an inviting and luxurious store environment aligned with brand standards.

Sales & Operations

  • Assist in achieving store sales targets and KPIs through upselling and cross-selling premium merchandise.
  • Process sales transactions accurately using POS systems.
  • Support inventory management: tagging, replenishment, stock checks, and visual merchandising.
  • Maintain accurate records of customer interactions and purchases in CRM systems for follow-up and relationship management.

Brand Representation

  • Uphold the brands image through impeccable grooming, communication, and product presentation.
  • Participate in brand training sessions to stay updated on new collections and service protocols.
  • Ensure consistency in delivering a world-class customer experience aligned with premium retail standards.

Preferred candidate profile

The Senior Customer Service Associate will be responsible for delivering a superior shopping experience to customers in our CAT Merchandise retail store premium product segment. This role requires a service-oriented, polished professional who understands the nuances of luxury retail and can effectively represent the brands image, values, and product excellence. The associate will assist customers throughout their shopping journeyproviding product information, managing sales transactions, and ensuring post-purchase satisfaction.

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