Senior Associate Corporate Services Customer Support

2 days ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 5,00,000 - ₹ 10,00,000 per year

[Senior Associate Corporate Services Customer Support ]

*What you will do*

In this vital role you will bethe second line of support after AI-assisted self-service for Amgen staff needing assistance with issues related to Travel, Expense and other corporate services. This role is critical to Amgens efforts to ensure that its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients.

  • Handle incoming queries via ServiceNow related to corporate services.
  • Troubleshoot Travel, Expense and general corporate services operations issues.
  • Maintain logs of common issues and their resolutions.
  • Bring up complex cases to relevant internal collaborators.
  • Update AI assistant and knowledge articles based on frequently asked questions and their answers.

*What we expect of you*

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

  • Bachelors degree with 3+ years in a customer-facing role.
  • Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred.

*Preferred Qualifications: Functional Skills: Must-Have Skills:*

  • Customer service oriented and ability to demonstrate empathy.
  • Experience working with ServiceNow and SAP Concur.
  • Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

  • Familiarity with industries practicing GxP or other highly regulated industries.
  • Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

  • Clear and concise communication skills.
  • Time management and ability to prioritize tasks.
  • Strong customer service mindset.
  • Customer service oriented and ability to demonstrate empathy.
  • Experience working with ServiceNow and SAP Concur.
  • Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

  • Familiarity with industries practicing GxP or other highly regulated industries.
  • Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

  • Clear and concise communication skills.
  • Time management and ability to prioritize tasks.
  • Strong customer service mindset.

  • Senior Associate Corporate Services Customer Support

    5 days ago

    Hyderabad, Telangana, India Amgen Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Career CategoryFinanceJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases....

  • Corporate Audit Senior Associate

    1 day ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role Description:The Corporate Audit Senior Associate will report to the Corporate Audit Senior Manager. The Audit Senior Associate will assist the Chief Audit Executives, Director, Senior Managers and Staff of Amgen Corporate Audit in providing independent, objective assurance and consulting services.The Corporate Audit Senior Associate will support with...

  • Senior Associate Corporate Card Support

    7 days ago

    Hyderabad, Telangana, India Amgen Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Career CategoryFinanceJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases....

  • Corporate Audit Senior Associate

    7 days ago

    Hyderabad, Telangana, India Amgen Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Career CategoryFinanceJob DescriptionABOUT AMGENAmgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years...

  • Senior Customer Service Associate

    3 days ago

    Hyderabad, Telangana, India Gmmco Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Engagement & ExperienceGreet and engage customers in a courteous, professional, and personalized manner.Provide detailed product knowledge, including craftsmanship, material quality, and brand story.Understand and anticipate customer needs to recommend suitable products and solutions.Manage customer inquiries, complaints, and...

  • Corporate Sales Associate in Hyderabad

    2 weeks ago

    Hyderabad, Telangana, India AMS Software Services Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Are you a passionate and driven individual with a strong background in sales management and support? If so, we have the perfect opportunity for you at Amaravadhis Software Services Join our dynamic team as a Corporate Sales Associate and take your career to new heights.Develop and implement strategic sales plans to achieve corporate sales targets.Build and...

  • Customer Support Associate

    7 days ago

    Hyderabad, Telangana, India Nexgenhiringexperts Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: Customer Support Associate ( FRESHERS & EXPERIENCED CANDIDATES )Company: Sutherland & AirbnbLocation: Hyderabad (Manikonda)Salary:Up to 4 LPA (Experienced Candidates)2.5 to 3.5 LPA (Freshers)Job Type: Full-timeShift: 24/7 Rotational Shift with 2 Rotational Week OffsIndustry: Customer SupportHighest Qualification: 10+2Experience...

  • Senior Associate Corporate Card Administration

    5 days ago

    Hyderabad, Telangana, India Amgen Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Career CategoryFinanceJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases....

  • Senior Customer Support Services Specialist

    2 days ago

    Hyderabad, Telangana, India TriNet Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...

  • Associate, Customer Services

    7 days ago

    Hyderabad, Telangana, India TCP Corps Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Customer Services Support Associate If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide...