Senior Associate Corporate Services Customer Support

Career CategoryFinanceJob DescriptionJoin Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

[Senior Associate Corporate Services Customer Support ]

What you will do

Let's do this. Let's change the world. In this vital role you will bethe second line of support after AI-assisted self-service for Amgen staff needing assistance with issues related to Travel, Expense and other corporate services. This role is critical to Amgen's efforts to ensure that its staff can quickly and effectively resolve administrative issues so that they can focus on supporting patients.

• Handle incoming queries via ServiceNow related to corporate services.
• Troubleshoot Travel, Expense and general corporate services operations issues.
• Maintain logs of common issues and their resolutions.
• Bring up complex cases to relevant internal collaborators.
• Update AI assistant and knowledge articles based on frequently asked questions and their answers.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Bachelor's degree with 3+ years in a customer-facing role.
• Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred.

Preferred Qualifications:Functional Skills:Must-Have Skills:

• Customer service oriented and ability to demonstrate empathy.
• Experience working with ServiceNow and SAP Concur.
• Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

• Familiarity with industries practicing GxP or other highly regulated industries.
• Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

• Clear and concise communication skills.
• Time management and ability to prioritize tasks.
• Strong customer service mindset.
• Customer service oriented and ability to demonstrate empathy.
• Experience working with ServiceNow and SAP Concur.
• Ability to respond quickly and thoughtfully to questions and concerns.

Good-to-Have Skills:

• Familiarity with industries practicing GxP or other highly regulated industries.
• Basic knowledge of Travel and Expense management tools and processes.

Soft Skills:

• Clear and concise communication skills.
• Time management and ability to prioritize tasks.
• Strong customer service mindset.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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