Senior Associate

21 hours ago

Hyderabad, Telangana, India Nexgenhiringexperts Full time ₹ 3,50,000 - ₹ 5,50,000 per year


Job Title: Senior Associate - Verizon Process (International Voice)

Company: Tech Mahindra

Key Highlights:
  • Role: Senior Associate.
  • Process: Verizon Process (International Voice Process).
  • Experience: Minimum 8 months of experience in international voice process (on paper).
  • Qualification: Any Undergraduate (UG), Graduate (G), or Postgraduate (PG).
  • Languages Required:
    • Excellent English.
  • Salary: Up to 4.6 LPA + Incentives.
  • Shifts:
    • 5 days working.
    • Rotational shifts.
    • 2 week-offs.
  • Benefits: 2-way cab facility.
  • Location: Hitech City, Hyderabad.
Responsibilities and Duties:
  • Handle customer inquiries and provide support for Verizon services in an international voice process.
  • Provide accurate information and resolve customer queries efficiently while maintaining high service standards.
  • Meet quality and performance metrics on calls.
  • Maintain professional communication to ensure customer satisfaction.
  • Collaborate with team members and management to improve processes and performance.
Skills Required:
  • Excellent communication skills in English (both verbal and written).
  • Previous experience in an international voice process.
  • Strong customer service skills and problem-solving abilities.
  • Ability to work in rotational shifts and handle dynamic work environments.
  • Goal-oriented and target-driven.
Contact for Applications:
  • Email:
  • Phone:

Join Tech Mahindra's Verizon process and advance your career in an international voice process


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