Service Design Senior Associate

JOB DESCRIPTION

Join us to shape innovative, user-centric digital experiences and advance your career in experience design.

As an Experience Design Senior Associate in Business Banking, you will play a pivotal role in creating seamless, accessible, and impactful user experiences for our products and services. You will collaborate with cross-functional teams to deliver solutions that align user needs with business goals, driving continuous improvement and strategic thinking.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Apply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfaction
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines
• Operate with an iterative design mindset, using user feedback to continuously improve experiences
• Assist in analyzing market trends and user research to inform design and contribute to strategic thinking
• Design and iterate flows, screens, and service blueprints for AI-enabled features across web and mobile

Required qualifications, capabilities, and skills

• Three years in a user experience design or equivalent role focused on digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite
• Experience designing and optimizing user experiences across web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions
• Demonstrated work on AI-enabled or data-assisted products such as assistive UIs, recommendations, or workflow copilots

Preferred qualifications, capabilities, and skills

• Experience with conversational design/UI and strategy
• Experience designing for Financial Services scenarios such as onboarding, payments, lending, or banker tools
• Exposure to JTBD methods, prompt design, or evaluation frameworks for AI UX
• Practical familiarity with responsible AI principles and firm controls/governance processes

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.