Hiring Int Semi Voice KYC Process Sal upto Rs 4.5 LPA @Viman Nagar
2 weeks ago
Greetings from KVC CONSULTANTS LTD
HIRING FOR LEADING ITES MNCs - International Blended in Pune.
NEED EXCELLENT ENGLISH COMMUNICATION SKILLS & IMMEDIATE JOINERS.
Job Description:
International Blended Process( Viman Nagar )
- NEED EXCELLENT COMMUNICATION
- MINIMUM 1 YEAR OF INTERNATIONAL BPO EXP REQUIRED
- KNOWLEDGE OF KYC/KYB.
- ELIGIBLE-- GRADUATES/UNDERGRADUATES
- SALARY UPTO RS 4.50 LPA
- 5 DAYS WORKING/// 2 WEEK OFFS
- ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
Schedule your interview kindly call or drop your resume on the given numbers
Kriti
DIVYA
Simran
Areesha
## NO PLACEMENT CHARGES## DIRECT INTERVIEW## IMMEDIATE JOINING
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