Process Associate in Pune Viman Nagar

Greetings from KVC CONSULTANTS LTDHIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune Location.Job Description:NOTE:-NEED EXCELLENT ENGLISH COMMUNICATIONNEED IMMEDIATE JOINERSFRESHERS ALSO ELIGIBLENEED MINIMUM 6 MONTHS OF EXPERIENCE>International Voice Process Customer support (HINJEWADI)US BANKING PROCESSELIGIBLE-- GRADUATE FRESHERS AND EXP BOTH ARE ELIGIBLESALARY -- Rs 4.5-5 LPA -- FreshersSALARY -- Rs 5.75 LPA -- For candidates with 1 year Exp .SALARY -- Rs 7.00 LPA -- For candidates with 2 year Exp .5 DAYS WORKING-- 2 WEEK OFFSBoth WAY CAB AVAILABLEROTATIONAL SHIFTS >>International Voice Process Customer support (Magarpatta)UK PROCESSELIGIBLE-- GRADUATES/UNDERGRADUATESSALARY AS PER LAST SAL / EXP -- Rs LPAMinimum 1 Year of International Voice Exp required.5 DAYS WORKING-- 2 WEEK OFFSBoth WAY CAB AVAILABLEROTATIONAL SHIFTS >>International Voice Process (Viman Nagar) - (Healthcare Process)ELIGIBLE-- UG/GRADUATES with good communication skillsMinimum 1 Year of INTERNATIONAL VOICE experience required.SALARY UPTO Rs 6.25 LPA5 DAYS WORKING-- 2 WEEK OFFSCABS AVAILABLE /// ROTATIONAL SHIFTS >>International Blended Process( Viman Nagar )NEED EXCELLENT COMMUNICATIONELIGIBLE-- GRADUATES/UNDERGRADUATESSALARY UPTO RS 4.50 LPA5 DAYS WORKING/// 2 WEEK OFFSONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS >>International Voice Process Customer support (Magarpatta)UK PROCESS & AUSTRALIAN PROCESSWALK-IN INTERVIEWELIGIBLE-- GRADUATES/UNDERGRADUATESSALARY AS PER LAST SAL / EXP -- Rs LPAMinimum 1 Year of International Voice Exp required.5 DAYS WORKING-- 2 WEEK OFFSBoth WAY CAB AVAILABLEROTATIONAL SHIFTS International Voice Process Customer support (HINJEWADI)US TELECOM PROCESSELIGIBLE-- GRADUATES/UNDERGRADUATESSALARY UPTO RS 4.9 LPAMinimum 6 months of International Voice Exp required.5 DAYS WORKING-- 2 WEEK OFFSBoth WAY CAB AVAILABLEROTATIONAL SHIFTS International Voice Process Customer support(MAGARPATTA)UK/AUSTRALIAN INSURANCE PROCESSELIGIBLE-GRADUATES/UNDERGRADUATESSALARY UPTO 5.5LPAMinimum 1 year of international voice experience5 DAYS WORKINGBoth way cabROTATIONAL SHIFTS To align your interview,kindly share your resume on whatsApp / call on the number HR YAGYANSHIKVC consultants ltd#NO PLACEMENT CHARGESROLES AND RESPONSIBILITIESCustomer Interaction:Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.Address customer concerns and provide relevant solutions, ensuring satisfaction.Issue Resolution:Identify customer problems or concerns and offer timely and effective solutions.Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.Quality Assurance Compliance:Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.Ensure meet internal quality and performance metricsPerformance Metrics:Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).Continuously work towards improving personal and team performance through self-assessment and feedback.Handling Difficult Situations:Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.Offer empathetic solutions, ensuring a positive customer experience despite challenges.Customer Relationship Building:Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.Schedule your interview kindly call or drop your resume on the given numbersHR Yagyanshi ## NO PLACEMENT CHARGES## DIRECT INTERVIEW## IMMEDIATE JOINING