Process Associate in Pune Viman Nagar

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice / Blended in Pune Location.

Job Description:

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

FRESHERS ALSO ELIGIBLE

NEED MINIMUM 6 MONTHS OF EXPERIENCE

>International Voice Process Customer support (HINJEWADI)

US BANKING PROCESS

ELIGIBLE-- GRADUATE FRESHERS AND EXP BOTH ARE ELIGIBLE

SALARY -- Rs 4.5-5 LPA -- Freshers

SALARY -- Rs 5.75 LPA -- For candidates with 1 year Exp .

SALARY -- Rs 7.00 LPA -- For candidates with 2 year Exp .

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

>>

International Voice Process Customer support (Magarpatta)

UK PROCESS

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY AS PER LAST SAL / EXP -- Rs LPA

Minimum 1 Year of International Voice Exp required.

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

>

>International Voice Process (Viman Nagar) - (Healthcare Process)

ELIGIBLE-- UG/GRADUATES with good communication skills

Minimum 1 Year of INTERNATIONAL VOICE experience required.

SALARY UPTO Rs 6.25 LPA

5 DAYS WORKING-- 2 WEEK OFFS

CABS AVAILABLE /// ROTATIONAL SHIFTS

>>International Blended Process( Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.50 LPA

5 DAYS WORKING/// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

>>International Voice Process Customer support (Magarpatta)

UK PROCESS & AUSTRALIAN PROCESS

WALK-IN INTERVIEW

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY AS PER LAST SAL / EXP -- Rs LPA

Minimum 1 Year of International Voice Exp required.

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International Voice Process Customer support (HINJEWADI)

US TELECOM PROCESS

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.9 LPA

Minimum 6 months of International Voice Exp required.

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International Voice Process Customer support(MAGARPATTA)

UK/AUSTRALIAN INSURANCE PROCESS

ELIGIBLE-GRADUATES/UNDERGRADUATES

SALARY UPTO 5.5LPA

Minimum 1 year of international voice experience

5 DAYS WORKING

Both way cab

ROTATIONAL SHIFTS

To align your interview,

kindly share your resume on whatsApp / call on the number

HR YAGYANSHI

KVC consultants ltd

#NO PLACEMENT CHARGES

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Schedule your interview kindly call or drop your resume on the given numbers

HR Yagyanshi

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING