US Voice Process @Pune Viman Nagar For Exp Sal upto Rs 6.25 LPA
1 day ago
Greetings from KVC CONSULTANTS LTD
HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location.
Job Description:
NOTE:-
NEED EXCELLENT ENGLISH COMMUNICATION
NEED IMMEDIATE JOINERS
International Voice/ Blended Process( Viman Nagar )
ELIGIBLE-- GRADUATES/UNDERGRADUATES
SALARY UPTO RS 6.25 LPA (Hike based on last drawn Salary )
5 DAYS WORKING-
2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
International Blended Process( Viman Nagar )
ELIGIBLE-- GRADUATES/UNDERGRADUATES
SALARY UPTO RS 4.5LPA
Minimum 1 Year of International BPO exp required.
5 DAYS WORKING-
2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
International US Voice Process( Viman Nagar )
NEED EXCELLENT COMMUNICATION
ELIGIBLE-- GRADUATES/UNDERGRADUATES
SALARY UPTO RS 5.5 LPA
Minimum 1 Year of International Voice Exp required.
5 DAYS WORKING
2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
International Healthcare Voice Process( Viman Nagar )
NEED EXCELLENT COMMUNICATION
ELIGIBLE-- GRADUATES/UNDERGRADUATES
SALARY UPTO RS 6.25 LPA
Minimum 1 year of Voice International Exp required.
5 DAYS WORKING
2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure meet internal quality and performance metrics
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
Schedule your interview kindly call or drop your resume on the given numbers
HR Kriti
HR DIVYA
HR Areesha
## NO PLACEMENT CHARGES
## DIRECT INTERVIEW
## IMMEDIATE JOINING
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