International Semi Voice Process || Pune || Sal upto Rs 4.50 LPA
9 hours ago
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING ITES MNCs - INT Voice / Blended / Chat Process in Pune Location
JOB DESCRIPTION
Biggest MNC in India-- PUNE
Need Excellent English Communication
Need Immediate Joiners
International Voice Process (Viman Nagar)
ELIGIBLE--UG/ GRADUATES
HEALTHCARE PROCESS
SALARY UPTO RS 5.50 LPA
MINIMUM 1 YEAR OF EXPERIENCE IN INTERNATIONAL VOICE EXP REQUIRED.
5 DAYS WORKING-- 2 WEEK OFFS
BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS.
International Semi Voice Process (Viman Nagar)
UK Voice (Day Shift Process)
ELIGIBLE-- UG/GRADUATES
SALARY UPTO RS 4.50 LPA
MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE REQUIRED
5 DAYS WORKING-- 2 WEEK OFFS
BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure meet internal quality and performance metrics
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested.
Fatima
Kriti
Divya
Kriti
Thanks & Regards,
Simran Kaur
HR Team
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
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