Day Shift Semi Voice @Pune Viman Nagar Sal Upto Rs 4.50 LPA
1 week ago
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING BPO MNCs - DAY SHIFT SEMI VOICE ROLE
Job Description:
NOTE:-
NEED GOOD ENGLISH COMMUNICATION, NEED IMMEDIATE JOINERS
( Viman Nagar )
GRADUATES/UNDERGRADUATES
MINIMUM 1 YEAR OF BPO EXP REQUIRED
SALARY UPTO RS 4.5 LPA
5 DAYS WORKING /// 2 WEEK OFFS.
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure meet internal quality and performance metrics
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
For Scheduling Telephonic interview rounds....Call or Whatsapp on below mentioned No
Divya :
Arresha :
Simran :
Shruti :
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
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