Hiring For International Voice/Non Voice @Viman Nagar
18 hours ago
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location.
Job Description:
NOTE:-
NEED EXCELLENT ENGLISH COMMUNICATION
NEED IMMEDIATE JOINERS
PROCESS 1
International Voice Process( Viman Nagar )
ELIGIBLE-- GRADUATES/UNDERGRADUATES WITH MINIMUM 1 YEAR OF EXP
SALARY UPTO RS 6.25 LPA
5 DAYS WORKING-// 2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
### HIRING UG / GRADUATE FRESHERS WITH EXCELLENT COMM SKILLS IN AN INTERNATIONAL VOICE PROCESS -- SALARY UPTO Rs 4.00 LPA
PROCESS 2
International Non-voice / Blended Process( Viman Nagar )
NEED EXCELLENT COMMUNICATION
ELIGIBLE-- GRADUATES/UNDERGRADUATES
MINIMUM 1 YEAR OF INTERNATIONAL BPO EXP REQUIRED
SALARY UPTO RS 4.5 LPA
5 DAYS WORKING /// 2 WEEK OFFS
ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS
PROCESS 3
International Voice Process( Magarpatta )
NEED EXCELLENT COMMUNICATION
ELIGIBLE-- GRADUATES/UNDERGRADUATES
MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXP REQUIRED
SALARY UPTO RS 6.00 LPA
5 DAYS WORKING/ 2 WEEK OFFS
BOTH WAY CAB AVAILABLE /ROTATIONAL SHIFTS
ROLES AND RESPONSIBILITIES
Customer Interaction:
Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure meet internal quality and performance metrics
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location .
Areesha
Yagyanshi
Thanks & Regards,
HR Team
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
#HIRING #Non-voice #bpo #customerservice #pune #international #magarpatta #cse #vimannagar
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