Manager Quality Assurance
7 days ago
Job Summary
The Manager–Quality Assurance oversees all quality-related functions of the hospital, ensures adherence to NABH/NABL standards, drives continuous improvement, and maintains a safe, compliant, and patient-centric care environment. The role supports all departments in meeting accreditation requirements, audits, and clinical quality benchmarks.
Roles & Responsibilities
- Develop, implement, and monitor the hospital's Quality Management System (QMS).
- Lead NABH/NABL accreditation processes, documentation, and periodic renewals.
- Conduct internal audits, clinical audits, and facility inspections; prepare corrective and preventive action plans.
- Track key quality indicators (KQIs), patient safety indicators, and infection control metrics.
- Work closely with clinical heads, nursing leadership, operations, and administration to improve processes.
- Oversee incident reporting, root-cause analysis (RCA), and follow-up actions.
- Coordinate patient feedback analysis and implement service-quality improvements.
- Provide training to staff on quality standards, SOP compliance, and safety guidelines.
- Ensure proper documentation, record keeping, and adherence to hospital policies.
- Maintain compliance with statutory and regulatory requirements.
- Support committees such as Quality Committee, Infection Control Committee, and Safety Committee.
Qualifications Required
- Bachelor's degree in Healthcare Management, Hospital Administration, Nursing, or related fields.
- Master's in Hospital Administration (MHA/MBA-Hospital) preferred.
- Certification or experience in NABH/NABL Quality Standards is highly desirable.
- Minimum 4–7 years of hospital experience, with at least 2–3 years in a quality role.
Skills Needed
- Strong understanding of NABH/NABL standards and healthcare quality frameworks.
- Good knowledge of clinical processes, patient safety, and infection control.
- Excellent documentation, audit, and analytical skills.
- Strong communication and training ability.
- Ability to coordinate across departments and drive process improvements.
- Problem-solving mindset with attention to detail.
Job Types: Full-time, Permanent
Pay: ₹50, ₹60,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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