Facility Manager Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Purpose: To manage and oversee all soft services within the facility, ensuring high standards of cleanliness, hygiene, safety, and customer satisfaction. The role involves supervising housekeeping, pest control, landscaping, waste management, front office, and other support services while maintaining compliance with company policies and statutory requirements.

Key Responsibilities: 1. Housekeeping & Maintenance:

Ensure daily housekeeping operations are carried out effectively across all areas.

Monitor cleaning schedules and quality of work through regular inspections.

Coordinate with vendors for consumables, equipment, and manpower management.

2. Pest Control, Waste Management & Landscaping:

Oversee pest control activities and ensure periodic treatments are completed.

Implement waste segregation, recycling, and disposal practices as per environmental norms.

Maintain landscaping and horticulture to ensure a pleasant and safe environment.

3. Front Office & Support Services:

Supervise front office, helpdesk, mailroom, and pantry services for seamless operations.

Ensure proper grooming, behavior, and service orientation of all service staff.

Handle client and employee requests efficiently and ensure prompt resolutions.

4. Vendor Management:

Coordinate with service providers and monitor their performance through SLAs and KPIs.

Review manpower deployment and verify attendance, billing, and compliance documents.

Conduct periodic vendor reviews and suggest process improvements.

5. Health, Safety & Compliance:

Ensure adherence to safety protocols and hygiene standards at all times.

Conduct regular safety and fire drills in coordination with the EHS team.

Maintain records and documentation as per audit and compliance requirements.

6. Budgeting & Reporting:

Assist in preparing annual budgets for soft services and track expenditures.

Generate daily/weekly/monthly MIS reports and share performance updates with management.

Identify opportunities for cost optimization and service improvement.

Key Skills & Competencies: Strong leadership and people management skills.

Excellent communication and coordination abilities.

Eye for detail with a focus on quality and customer satisfaction.

Good knowledge of housekeeping chemicals, equipment, and safety procedures.

Proficient in MS Office and facility management software.

Qualifications & Experience: Graduate in any discipline (Hotel Management or Facility Management preferred).

5–10 years of experience in facilities management with a focus on soft services.

Experience managing large offices, corporate campuses, or commercial sites.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.