Facility Manager Soft Services

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Purpose:To manage and oversee all soft services within the facility, ensuring high standards of cleanliness, hygiene, safety, and customer satisfaction. The role involves supervising housekeeping, pest control, landscaping, waste management, front office, and other support services while maintaining compliance with company policies and statutory requirements.Key Responsibilities:1. Housekeeping & Maintenance:Ensure daily housekeeping operations are carried out effectively across all areas.Monitor cleaning schedules and quality of work through regular inspections.Coordinate with vendors for consumables, equipment, and manpower management.2. Pest Control, Waste Management & Landscaping:Oversee pest control activities and ensure periodic treatments are completed.Implement waste segregation, recycling, and disposal practices as per environmental norms.Maintain landscaping and horticulture to ensure a pleasant and safe environment.3. Front Office & Support Services:Supervise front office, helpdesk, mailroom, and pantry services for seamless operations.Ensure proper grooming, behavior, and service orientation of all service staff.Handle client and employee requests efficiently and ensure prompt resolutions.4. Vendor Management:Coordinate with service providers and monitor their performance through SLAs and KPIs.Review manpower deployment and verify attendance, billing, and compliance documents.Conduct periodic vendor reviews and suggest process improvements.5. Health, Safety & Compliance:Ensure adherence to safety protocols and hygiene standards at all times.Conduct regular safety and fire drills in coordination with the EHS team.Maintain records and documentation as per audit and compliance requirements.6. Budgeting & Reporting:Assist in preparing annual budgets for soft services and track expenditures.Generate daily/weekly/monthly MIS reports and share performance updates with management.Identify opportunities for cost optimization and service improvement.Key Skills & Competencies:Strong leadership and people management skills.Excellent communication and coordination abilities.Eye for detail with a focus on quality and customer satisfaction.Good knowledge of housekeeping chemicals, equipment, and safety procedures.Proficient in MS Office and facility management software.Qualifications & Experience:Graduate in any discipline (Hotel Management or Facility Management preferred).5–10 years of experience in facilities management with a focus on soft services.Experience managing large offices, corporate campuses, or commercial sites.Location: On-site –Gurugram, HRScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.