Cisco Contact Center Expert

2 days ago

Remote, India Inspiredge IT Solutions Full time ₹ 17,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Design, develop, and maintain VXML scripts for Cisco Contact Center solutions (e.g., UCCE, CVP, UCCX).

  • Manage and renew digital certificates for Cisco systems, ensuring platform integrity and uptime.
    • Provide technical support and troubleshooting for Cisco Contact Center and Collaboration tools, including Cisco Webex, CUCM, CVP, UCCE, and related platforms.

  • Act as a technical advisor and escalation point for client issues, ensuring prompt resolution and communication.

  • Collaborate with internal and client teams to gather requirements, implement solutions, and support deployments.

  • Conduct health checks, platform audits, and proactively monitor systems to prevent downtime.

  • Deliver client-facing documentation, runbooks, and knowledge transfers to support user adoption and maintenance.

  • Maintain up-to-date knowledge of Cisco technologies and certification renewals to ensure compliance and security.

Required skills:

  • Cisco Certified Expert (CCIE Collaboration or equivalent experience preferred)
    • 5+ years of experience in Cisco Contact Center environments (UCCE, UCCX, CVP).
    • Strong expertise in VXML scripting, ICM scripting, and call flow design.

  • Hands-on experience with digital certificate management, including renewals and trust store management.

  • In-depth knowledge of Cisco Webex, Webex Control Hub, and Cisco Unified Communications Manager (CUCM).

  • Proven experience in technical support, troubleshooting, and root cause analysis.
    • Excellent customer-facing skills with the ability to communicate complex technical issues to non-technical stakeholders.

  • Strong documentation and presentation skills.

Job Types: Full-time, Permanent

Pay: ₹1,700, ₹2,500,000.00 per year

Application Question(s):

  • years of experience in Cisco Contact Center environments (UCCE, UCCX, CVP)?
  • Having experience in VXML scripting?

Work Location: Remote

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